Principal Digital Adoption Program Manager - Remote, US at nCino, Inc.

| Wilmington, NC
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nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

As a Digital Adoption Product Manager within the Adoption Services group and the Customer Success organization, you will use your experience in digital banking or adoption of digital customer strategies to guide nCino's work with financial institutions ("FIs") to enable their customers to have a good experience with the FI's digital channel, and enable the FI to understand how to build out a digital strategy for their customers using the nCino platform. You will coordinate a cross-functional nCino team to drive customer adoption and success of digital strategies by providing digital adoption best practices, usage/adoption recommendations, risk identification and mitigation.

You will be accountable to build strong working relationships with other nCino customer facing personnel in the Sales, Customer Success, Engineering, Marketing and Product Management ecosystems. Our goal is to ensure digital customers are referenceable and delighted with their experience.


  • Take ownership of the building and promoting of best practices for adoption strategy for nCino's customers as it relates to their digital channels
  • Convene a cross functional team from Sales, PDE, PSO, Support, Adoption Services, and other groups to ensure a seamless delivery of nCino's digital strategy for customers
  • Incorporate industry best practices for digital banking strategies into nCino's digital strategies
  • Set a positive example for team collaboration
  • Organize a trusting team atmosphere that promotes the value of team continuity and cohesiveness; Acknowledges wins and successes for the team
  • Establish company goals for digital adoption; Provide regular, respectful and honest feedback to the cross-organizational team working on digital adoption initiatives
  • Understands and supports the need for change; Helps team through change
  • Ensure that customers derive maximum value from their investment in nCino: utilize all of their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint
  • Develop and maintain long-term relationships with stakeholders internally and in our customer base
  • Provide thought leadership and best practices, both internally and externally, around business transformation and digital adoption
  • Make sure team delivers successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition


  • BA/BS degree and 6+ years functional exp or combination experience, education & superior performance degree or equivalent experience preferred
  • Proven effectiveness at leading and facilitating meetings and workshops
  • Ability to serve as credible and effective advisor/coach, especially around change management (cultural, technical and business)
  • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
  • Experience managing large scale, cross functional projects
  • Financial services/banking experience
    Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
  • Ability to prioritize, multi-task and perform effectively under pressure
  • Exercises sound individual judgement, focused on improving the customer experience.

  • Knowledge of industry best practices regarding adoption of digital banking, including practical experience implementing a digital banking strategy
  • Knowledge of nCino product and platform features, capabilities and best use
  • 3+ years management experience preferred.
  • Experience and knowledge of nCino competitive landscape and technical ecosystem
  • Working knowledge of the software development process and of software design methodologies
  • Open to remote candidates in the US, relocation to Wilmington, NC is preferred

  • Position requires 25-50% travel

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected]

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
More Information on nCino, Inc.
nCino, Inc. operates in the Cloud industry. The company is located in Wilmington, NC and Salt Lake City, UT. nCino, Inc. was founded in 2012. It has 1263 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 37 open jobs at nCino, Inc., click here.
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