Portal Administrator Program Manager at Atlassian

| Austin, TX | Remote
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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it's necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy Customers convert to paying Customers, creating a prolific "Flywheel" that has delivered 200,000+ customers to date.
We believe that there is an opportunity to more pro-actively engage with our customers through "Smart Touch" - specific, value-added outbound engagements that will lead to higher conversions and incremental bookings throughout the Customer lifecycle. We also continuously add new products to our portfolio, either organically or through acquisition and make frequent changes to our products & packaging that affect the Field Operations organization (Inside Sales, Strategic Sales, Channels, Customer Service, Sales Consultants,...).
This is a great opportunity for a strong, mid-level intranet/CMS administrator and content manager to join our Channel Operations team to help transform our Confluence wiki into a more robust and sophisticated portal for Atlassian partners while enabling teams to get the most from this important tool. We're seeking someone experienced and able to hit the ground running, but your ability to learn quickly on the job is equally important.
Responsibilities:
  • Partner Portal lifecycle management including administration and operations, content publication, site usage, and overall system management
  • Handle gathering business requirements for administration and configuration of Confluence (manage users and permissions, manage archiving, integrate other applications, manage upgrades)
  • Oversee the process of updating and maintaining content as well as setup, configure and manage the approval workflow process.
  • Manage content distribution across all pertinent content pages.
  • Maintain optimal site performance, review website statistics, monitor usage, and traffic levels while using search engine optimization best practices to create and maintain compelling pages and content.
  • Possess an understanding of web analytics and other metrics (e.g. Confluence analytics, ticket data, etc.)
  • Publish, monitor, improve and iterate traffic-driving and conversion-driving pages
  • Work across cross-departmental teams while developing and maintaining the master content calendar.
  • Work closely with channel and sales operations leadership to determine information architecture while developing solutions that are easy to navigate.
  • Gather business requirements for functionality to the portal as needed (look & feel, customizations, evaluate and install add-ons, improve search)
  • Lead content management processes and assist content authors with creation (author training, page templates, macros, information taxonomy)

Skills and Experience Needed:
  • Deep understanding of and direct work experience with CMS systems and web development; Confluence experience would be great, but not essential. Experience with Sharepoint or similar would be fine.
  • Experience managing a corporate intranet/wiki and designing an information architecture/taxonomy/site navigation/look-and-feel
  • Excellent troubleshooting, fault-finding and analytical skills.
  • Experience with configuration management and version control systems.
  • Excellent communication skills, including interacting with internal end-users.
  • Excellent time- and project-management skills, and the ability to work under pressure when needed.

Nice to have:
  • Familiarity with Confluence configuration and the Confluence add-ons ecosystem.
  • Administrator experience with other Atlassian applications.
  • Experience as an admin for other collaboration tools like Google Suite and Box.
  • Experience in a customer-facing role (internal or external) and passion for highly visible enterprise support.

#LI-BD2
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned-collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.
Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.

Kesha

Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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