At Okta, Partners are at the center of what we do and the Global Partner Program Team Partner is responsible for providing Partners with programs, tools and resources to help them build a successful and profitable Okta practice. 

Okta is looking for an experienced Partner Program Operations Manager/Sr. Manager to lead the Partner Program Operations team and support the Okta Partner Connect Program globally. This person should have experience managing and driving Software as a Subscription (SaaS) partner programs and will be required to work cross functionally to ensure operational success and ease of doing business. This individual will use a data driven approach while incorporating partner feedback and internal feedback to optimize the Okta Partner Connect Program. The ideal candidate also has experience working in a hyper-growth company. 

Job Responsibilities & Duties: 

• Be the expert on all aspects of Okta Partner Connect Program. 
• Drive Okta Partner Connect operations strategy, innovate and continuously improve partner programs, and develop new ways to scale how Okta runs its partner ecosystems
• Partner Program Operation Manager/Sr Manager is the primary point of contact for the global Partner team, to ensure ease of doing business via Okta Partner Connect Program
• Lead the Partner Program Operations team responsible for partner program management, partner tools, partner inbox and day-to-day support of the Okta Partner Connect ecosystem. 
• Oversee and facilitate the onboarding process for new Okta partners, including but not limited to partner applications, partner contracts, partner due-diligence
• Work cross-functionally with internal stakeholders to resolve issues, understand the business and data challenges, identifying optimization opportunities and respond to escalation and exception requests
• Represent the Partner Program & Experience team in all operational/business projects supporting our partners 
• Own and administer Partner Salesforce data, Partner PRM system and Partner Content Management system 
• Monitor Partner performance within the Okta Partner Connect program, including annual performance review 

Required Skills & Qualifications:

• Minimum 5-7 years work experience in SAAS company, preferably working in Partner Operations, Partner Program and with Partners (Reseller, MSPs, GSIs, Distributor Partners).  across multiple geographies. 
• Experience in managing a team 
• Strong experience in operations, system improvement (Salesforce), partner contracts and driving adoption via partners. 
• Organized, detailed oriented and able to juggle multiple projects at once.  
• Experience drafting content, writing and editing. 
• Outstanding verbal communication skills and detailed project management skills.
• Self-starter and excellent problem solver via collaboration. 
• Interest in understanding the Identity landscape. 
• Demonstrated experience working cross-functionally across organizations.
• A high degree of honesty, integrity and sound judgment.
• Willingness to listen, learn and incorporate other ideas into all aspects of a job.
• Comfortable with travel up to 10%.
• BA/BS degree, MBA or Masters degree preferred

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