Operations Program Manager - Tech at Uber

| San Francisco, CA
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We're looking for excellent teammates with natural IT intuition who can take technical excellence to a whole new level. The ServiceNow platform will enable our business through top-quality user experience and integration. In specific, this is achieved through the global deployment of our platform with the HRSD and ITSM modules. As a member of the Enterprise Apps team, you will work closely with a highly capable team of engineers, business systems analysts, and program managers.
As an Operations Program Manager - Tech, you will be working with various teams across operations and engineering.
What you'll be doing
• Work as the main point of contact for complex, multi-functional programs under the IT Operations Services Tier 2 pillar.• Will represent multiple aspects of operations, including needs/goals/gaps in discussions.• Will Identify business needs and design new processes/technical solutions and/or influence existing processes to solve this need.• Team up with IT-Eng leaders and drive solutions to highly technical problems.• Partner with leaders to implement and develop program breakthroughs plans, supervise progress, lead cross-team dependencies, mitigate risks and run cross-team communications.• Deliver results by tactically and strategically working across functions and teams within the multiple technical domains of IT-Engineering and IT Operations, with an appropriate multi-domain technical understanding of functional areas.• Lead your team to define analytical frameworks to optimize strategic decisions and build scalable tools and dashboards to boost efficiency and effectiveness for our teams• important metric tracking. Establish and track creation of critical metrics on throughput, efficiency of operations• Able to effectively find opportunities to improve thousands of customer support specialist's experience and measure the final impact of our customers• Lead by Example: Be especially truth-seeking with data, set high standards for the team to think boldly and creatively and then funnel that energy into concrete processes and execution plans. Be efficient, be biased toward action.
Basic Requirements
• 6+ years of IT experience• Bachelor's degree in computer science or equivalent technical experience.• Excellent problem solving, critical thinking and analytical skills• Problem solving demeanor - the ability to self-serve, investigate and get the data we require will make you much more effective in this role. Being driven is a must!• Working Audio/Video tech knowledge• Prior experience supporting / administrating most of the following technologies:• VMWare; Azure; MDM; Google Admin; Mac OS; Windows 7+; Windows Server; Networking (WiredWIFIVPN)• Ability to work in a fast-paced, ambiguous environment while prioritizing and handling multiple responsibilities• Proven strong Customer Service experience• Ability to be on site and on call• Excellent verbal and written communication skills• Ability to work independently, as well as part of a team• Willing to work after hours and weekends as needed
Preferred Requirements:
• • Experience in PowerShell; Chef; Ruby; ABM; Linux; Service Now; Git; Sensu; NSX; Cisco; juniper• 5+ years in a help desk role supporting Apple and PC hardware and software• Prior experience in leading multifunctional teams
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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Technology we use

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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Culture
Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more: https://www.uber.com/community/supporting-cities/
Partners with Nonprofits
Technology, when it's done right—and combined with good partnerships—has the potential to contribute to a better world for all. Learn more: https://www.uber.com/us/en/community/
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Were providing more flexibility for some employees to be fully remote and we’re establishing a process to apply to be fully remote if employees think that’s best for them.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Game Room
Stocked Kitchen
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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