Onboarding Project Manager, Enterprise at KeepTruckin

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Who We Are:

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads. 

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

About the Role:

The Enterprise, Onboarding Project Manager is the expert responsible for the training and implementation of KeepTruckin hardware and software with our highest value customers. In this role you  will own the Onboarding project along with its metrics for success, including but not limited to Kick Off, Go Live, and NPS. 

The Enterprise Onboarding Project Manager is an excellent project manager and a  KeepTruckin product expert who uses these skills to guide clients through very complex and large onboarding projects while coordinating these efforts with the rest of the Enterprise account team to drive initial adoption as well as to continually train and onboard the customer as they increase their commercial relationship with KeepTruckin.

The day-to-day of this role includes, but is not limited to, hosting kickoff calls to coordinate  plan and measure the implementation of new clients, hosting online training sessions, and ensuring the client is on track with their onboarding process. 

This role is ideal for an individual who has the ability to grasp overall strategy while executing specific tasks within a process and can manage multiple clients at once. Should the candidate be successful in getting the job they can expect a fast paced and at times ambiguous environment where they will be required to use their critical problem solving skills everyday.

Learn more about our work culture and team members on this profile of our team here.

What You'll Do:
  • Define and maintain the onboarding program for clients based on our product initiatives
  • Define, track and achieve key performance indicators for the onboarding program
  • Owning the implementation process for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients
  • Operating as the primary point of contact during the assigned clients onboarding phase
  • Ensure the timely and successful completion of new client onboarding for all assigned accounts
  • Monitoring client progress and activities to ensure adoption and timely Go Live
  • Setting expectations with clients on deliverables related to their training and Go Live
  • Hosting weekly virtual group training sessions for new clients
  • Traveling to customers on sites (2-3 per month)
  • Actively communicating with Account Executives and Customer Success Managers regarding client progress
  • Assisting with high severity requests or issue escalations as needed
  • Participating in cross-functional groups to establish enhancements to communications, tools and products
What We're Looking For:
  • 3+ years experience in a customer-facing role in a B2B capacity, preferable trucking and logistics
  • Strong business background including project management, account management, problem-solving, business planning, and analytical skills
  • Excellent interpersonal, communication (both written and verbal), and presentation skills
  • Experience in delivering client-focused solutions based on customer needs
  • Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Prior experience in customer onboarding, training, implementation, project management, or other relevant experience
  • BA/BS degree or equivalent work experience preferred

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.

Please review our Candidate Privacy Notice here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • PostgresLanguages
    • LinuxLanguages
    • AnsibleLanguages
    • SpringLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

An Insider's view of KeepTruckin

How has your career grown since starting at the company?

I started on our Customer Success team 3 years ago. When I saw we were hiring internally for the Product team, I knew this was an opportunity I couldn’t pass up. Since I joined the Product team, I’ve been paired with a mentor, attended the Women in Product Conference & have been given so many opportunities to continue learning about Product Mgmt.

Breanna

Product Manager

What are KeepTruckin Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
KeepTruckin proudly sponsors Employee Resource Groups. These groups amplify the voices and stories of our employees and create spaces for them to connect, collaborate, and develop their careers.
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
KeepTruckin employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
We offer comprehensive mental health benefits through Modern Health.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
KeepTruckin has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the on-tap beer and kombucha you can handle.
Happy Hours
Happy hours are hosted once per month. See our instagram @keeptruckinhq for details!
Recreational Clubs
KeepTruckin has office sports leagues year-round. We currently hold the title for back to back Basketball Champs in the San Francisco Equinox League!
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
KeepTruckin. offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
KeepTruckin hosts lunch and learn meetings for our interns bi-weekly and all are invited to attend!
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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