New Clinic Integrations Project Manager - Contact Center at VillageMD (Remote)

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Join VillageMD as an Onboarding Project Manager (REMOTE)

Join the frontlines of today's healthcare transformation 

Why VillageMD? 

At VillageMD, we're looking for an Onboarding Project Manager to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results. 

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.  

In this role, the Onboarding Project Manager will partner with our Clinical and Business Operations leadership across Village Medical to support the project management and execution of critical tasks. 

Could this be you? 

In this role, you will manage staff metrics in accordance with company policies and procedures, work directly with Management to achieve all performance and contractual compliance objectives. This person must drive employee engagement effort in collaboration with all leadership within Shared Services. 

How you can make a difference 

  • All aspects of the project lifecycle including planning, scope definition, design, execution and delivery, including development of administrative and operational processes, templates, procedures/protocols and other core documents relating to onboarding operations 
  • Managing all aspects of multiple, related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
  • Supporting the development and monitoring of key performance indicators. Reporting on project success criteria results, metrics, test and deployment management activities 
  • Working creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence 
  • Participating in establishment of practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization 
  • Providing status reports regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership 
  • Providing leadership and direction to all levels of implementation regarding the execution of key deliverable
  • Representing patient services during key project initiative including but not limited to:
    • Provider Onboarding
    • Emerging Market Implementation
    • Acquisition readiness
    • Clinical Leadership forums

 Skills for success 

  • Multi-tasking skills required to assist the customer and work in the computer systems in a timely and efficient manner
  • Excellent written and verbal communications skills
  • Ability to develop project plans in Excel, Project, SharePoint or integrate project management software into project management workflow 
  • Energetic; able to work with others in a fast-paced, team environment and to interact effectively with all levels of management
  • Able to work constructively under stress and pressure and perform tasks efficiently
  • Ability to adapt to an ever-changing environment
  • Ability to embrace workload flexibility to meet the fluctuating demands of the business
  • Knowledge and understanding of Company Financial reports
  • Knowledge of performance evaluation procedures
  • Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees achieve a high level of success and productiveness

Experience to drive change 

  • Undergraduate degree
  • 5 + years functioning in leadership or Project Management in a matrixed environment; (PMP or Agile certification preferred)
  • 3+ years of continuous improvement experience in a matrix environment; (Lean Six Sigma Green Belt or higher preferred) 
  • Exceptional organization and time management skills
  • Positive attitude, good judgment, and strong work ethic
  • Demonstrate excellent interpersonal communication skills
  • Strong computer skills; proficiency and speed working in all Microsoft Office products
  • Strong organizational skills, including time management and documentation
  • Knowledge of call center telephony systems and customer service portals preferred 

How you will thrive 

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.  

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.  

Our unique VillageMD culture – how inclusion and diversity make the difference 

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.  

For Colorado Residents only: The base compensation range for this role is $77,800 to $107,900. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. This role may be eligible for annual/quarterly bonus incentives (if applicable), and the selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan with company match. 

Explore your future with VillageMD today. 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

An Insider's view of VillageMD

What's the biggest problem your team is solving?

Aggregating disparate sets into one consumable interface is difficult. We constantly think about how to solve it faster and better while keeping it flexible and scalable.


Principal Software Engineer

What makes someone successful on your team?

It’s an individual’s willingness to get into the details, fully understand the current path to delivery, and think critically about the problems that face providers today that will make them successful at VillageMD.


Director, Product Development

What’s the vibe like in the office?

The office vibe is centered on holding our work to high standards while maintaining an environment focused on fun and collaboration. My coworkers and I will often be working on completely unrelated projects, but when we hit a roadblock we step back and ask each other for feedback and help. That’s usually when we find the best solutions.


Healthcare Informatics Analyst

What are VillageMD Perks + Benefits

VillageMD Benefits Overview

We offer competitive bonus, great benefits, generous PTO, strong parental leave policy, and 401k with a match. We are conveniently located near Metra and L trains, and offer commuter benefits. We offer schedule flexibility and work from home options. And, last but certainly not least: loads of snacks and fresh ground whole bean coffee!

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

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