NAM AML Program Oversight- Project Manager at Citi (Atlanta, GA)

| Atlanta, GA
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The position will be a project Manager for the NAM Consumer Bank AML Program Oversight team. This role reports to the NAM AML Program Oversight Group Manager. This transformation project is a multi-year critical initiative for the bank. This individual must have an extensive experience in both agile and iterative project delivery. This position will be responsible for the day-to-day coordination of all activities across the different workstreams ensuring the delivery of deliverables in a timely manner as defined in the project plan.


  • Engage with relevant stakeholders to develop and implement processes, communicating the status to senior management and ensuring successful implementation of USCB KYC SIMPLIFICATION PROGRAM
  • Navigate through different business groups to understand the project statuses and coordinate with the different cross-functional groups to remove roadblocks and help in a successful implementation of the program.
  • Develop, manage, and present a detailed project schedule and work plan.
  • Lead regular communication cadence with the broader NA Cards CitiKYC program team and liaise with the Technology, Global AML and Global AML PMO to support CitiKYC initiatives, reporting, documentation and regular updates
  • Network and build strong effective relationships with key partners including Technology (Compliance Tech and GCT), Global AML PMO, Global AML, Operations, Compliance, IA and CRS/Brands Risk teams
  • Will need to create and maintain the RACI for the program
  • Create and manage RAID log and raise any roadblocks and issues to senior management in a timely manner
  • Track and manage all identified issues, and work with Business risk, compliance, Operations and technology to actively identify new KYC policy gaps for both the Cards and Retail bank business
  • Facilitate both gap and root cause analysis (RCA) exercises between Legal, Compliance, Operations, Technology, Risk and the line of business and create action plans to push to resolution and assist in requirement gathering.
  • Build solid cross-functional relationships
  • Must be a strong valued driven leader and a collaborative team member able to engage associates from all levels of the organization
  • Must take initiative and have a strong ability to influence to drive deliverables to meet milestone dates
  • Provide project updates on a consistent basis
  • Consistently reach aggressive business-defined performance indicators with urgency and commitment

  • 5+ years doing at least one of the following: Risk, Operational Risk, Risk Operations or Project Management
  • 5+ years working a Business Analyst background, scrum master/Product owner experience.
  • Must have agile and iterative SDLC experience
  • Experience working with multiple stakeholders within and outside the Cards business
    Ability to multi-task, plan, & work independently on required deliverables and deadlines
  • Demonstrated ability to manage and plan in a transitioning environment (developing & establishing business as usual)
  • Able to communicate both conversationally and ability to clearly present the information and actions needed by management at multiple levels
  • Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business. This candidate should have strong conflict resolution skills and work in a sometimes-stressful environment with quick turnaround timelines
  • Ability to influence to reach consensus across multiple teams with different points of view
  • A good understanding of the Credit Card products and the backend systems that support the product life cycle
  • Ability to understand difficult technology solutions and concepts and be able to explain to Senior Management in a concise but thorough way
  • Bachelor's Degree in related field; advanced degree preferred
  • Should be an EXPERT in creating PowerPoint presentations for executive leadership.
  • Strong knowledge of Share point and MS Office including Visio and Project a MUST

Job Family Group:
Compliance and Control

Job Family:
Business KYC

Time Type:
Full time

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