At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title
Market & Network Services Program Manager IV

Location
Cleveland

Facility
Cleveland Clinic Main Campus

Department
Managed Care-Pricing-Finance

Job Code
T33035

Shift
Days

Schedule
8:00am-5:00pm

Job Summary
This position is hybrid with the ability to work from home.

Responsible for identifying the Cleveland Clinic's clinical value propositions and referral opportunities. Must have strong project management and interpersonal skills.

Manages implementation and maintenance of designated programs. Plans, develops and maintains systems and procedures. Acts as a liaison between department and outside communities. Serves as a coach and mentor for other positions in the department. Participates in budgetary process.

Job Details

Responsibilities:

• Develops, implements, manages and maintains operational systems and activities.
• Serves as a liaison with all levels of the organization and outside community.
• Manages multiple priorities and complex projects with competing deadlines.
• Creates summary and detail reports for online dashboards and other platforms.
• Allocates time to meet completion requirements.
• Serves as a coach and mentor for other positions in the department.
• Reviews and monitors adherence to Human Resources policies and corporate compliance procedures.
• Other duties as assigned.

Education:

• Bachelor's degree in Business Administration, Healthcare Administration or related field.
• Master's degree preferred.

Certifications:

• May be required for specific positions as per policy or regulation.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to take appropriate action in a stressful environment.
• Demonstrated team, leadership, organizational, financial management and problem solving skills.
• Knowledge of statistical and financial analysis, analytical skills, primary research and business plan development.
• Strong presentation, communication and training skills required for most positions.
• Strong project management skills and ability to work independently.

Work Experience:

• Minimum of six years of related experience; healthcare setting preferred.
• Offset: Master's degree and five years of experience.

Preferred Qualifications:

• Microsoft PowerPoint
• Excel
• Project management

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

Keywords:

Market and Network Services Program Manager, Specialty Referrals Program Manager, Project Management, PMP, PowerPoint, Excel

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities