Market Maintenance Associate - Atlanta & Memphis at Divvy Homes

| Atlanta, GA
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Why Divvy?

At Divvy Homes, we're building an on-ramp to homeownership – one that's more flexible, more affordable, and an all-around better fit for today’s American family – and it’s working.

Job Description

Our Home Operations Team works relentlessly to ensure that our customer’s homes meet investment-grade criteria, both for the company and for our future homeowners. We commit to making the home renovation and maintenance process an exciting and successful experience for the customer and contractor. We are doing it at scale, growing every month, and constantly developing methods and technologies to improve our processes. 

In your role as Market Maintenance Associate, you will report to the Regional Construction Manager of Atlanta and assist with the day-to-day Maintenance operations in Atlanta. You will be collaborating with internal teams, always looking for ways to improve processes and elevate the Divvy customer experience to the next level. Your mission is to ensure maintenance work orders are performed on time, on budget and according to the Divvy standard of quality. You will serve as point communicator and liaison between Divvy customers, the Maintenance manager and Divvy maintenance vendors. You will perform periodic field visits, engaging with customers for maintenance appointments, performing onsite maintenance inspections, conducting maintenance quality checks, and performing pre-move in, post-move in or mid-lease check ins. 

Responsibilities 
● Execute on day to day maintenance operations, including stakeholder coordination, communication, and issue resolution
● Schedule and coordinate move in walk throughs with tenants to officiate the lease agreement and perform mid lease condition assessments
● Ensure that all department KPI’s related to work order resolution, contractor performance, and communication are met
● Act as the liaison between tenant, Divvy, and all third party vendors, eg home warranty companies, HOA’s, and utilities, related to any maintenance matters
● Educate customers on home upkeep, homeownership, and the division of maintenance responsibility between Divvy and future homeowners, educating customers on preventative and seasonal maintenance best practices
● Deliver a top tier customer experience, communicating effectively and on time

Experience
● BA or Associates Degree preferred
● You have 3+ years of experience in property management, residential construction, repair & maintenance
● You have 3+ years of experience in the Single Family Residential or Multi Family spaces
● You have 3+ years of superb customer service experience, preferably in customer facing roles
● You have 3+ years with Microsoft Products and Google Suite Products
● You are able to manage presentations using slide decks
● You have a GA Driver’s License willing to travel locally a few times a week

Divvy Perks:
● Competitive salary
● Full benefits (medical, dental, vision)
● Fuel Allowance
● Phone Allowance



Commitment to Diversity & Inclusion

Divvy Homes is committed to building a diverse and inclusive team. We enthusiastically encourage individuals from a variety of lived experiences to reach out.

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Technology we use

  • Engineering
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An Insider's view of Divvy Homes

What's something quirky about your company?

Each week our Open House (all company meeting) is hosted by a different Divvy teammate. It's a super fun way to bring fresh personality to the meeting (we've had Harry Potter and In-N-Out themes) and get to hear from team members you don't see on a daily basis!

Bill

Director, Finance

What does your typical day look like?

6:00am start with coffee & emails. By 7:30, I'm on a run, which is essential for de-stressing. Meetings start at 9, including syncs, interviews, 1:1s or external meetings like a conference panel or investor pitch. Meetings wrap up by 5, and then I’m heads down on analyses. On Wednesdays, I'll join Divvy bookclub for a glass of wine & discussion.

Adena

CEO & Founder

How has your career grown since starting at the company?

When I first joined Divvy, I was in operations. Through ongoing mentorship and ownership over data-centric projects from end-to-end, I gained analytical experience and expertise, and moved to the Data Science team. I feel incredibly privileged to be part of an organizational culture that empowers you to make big career shifts.

Jonah

Product Analyst

How do your team's ideas influence the company's direction?

The product team is responsible for championing customer needs. Solving for customer needs drives business growth. We influence the Company's direction by identifying the highest priority (and opportunity size) customer needs to solve, and match it with the right solution given constraints of time and resources.

Shirley

VP of Product

How do you collaborate with other teams in the company?

At Divvy, we’re expanding the availability of homeownership to more Americans than ever before. My team focuses on ways to introduce this innovative approach to homeownership to as many people as possible. We seek new platforms, partnerships, marketing initiatives and grass roots efforts to educate consumers on our unique rent-to-own model.

Preston

Strategic Partnerships Manager

What are Divvy Homes Perks + Benefits

Divvy Homes Benefits Overview

Divvy provides a diversity of perks and benefits to its employees. We want to make sure that your healthcare is covered, you have ample opportunity to take time off from work to rest and rejuvenate, and that you feel supported in your day to day and have opportunities for growth and development.

Culture
Volunteer in local community
Divvy hosts volunteer events multiple times a year - we believe in supporting our local communities. We have volunteered at soup kitchens, held fundraisers, and supported mentorship opportunities.
Partners with Nonprofits
Over the past year, Divvy developed a partnership with local and national nonprofits to help our tenants find rent relief as they were affected by COVID-19 life emergencies.
Friends outside of work
Intracompany committees
Divvy has a Diversity, Equity, and Inclusion committee that supports our goals and initiatives across the company.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Divvy's Executive team is 43% women, and led by a woman founder and CEO, Adena Hefets. Across the company, Divvy is 40% women and 13% from URGs. We are working to continue improving diversity
Unconscious bias training
Divvy has partnered with LifeLabs to deliver unconscious bias training on an ongoing basis. We are also working to build this training into our recruiting practices.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Divvy pays 90% of health insurance benefits for individuals and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Our CEO organizes ongoing team workouts for the whole company to join and get energized together.
Mental Health Benefits
Divvy offers one mental health day per month where individuals can take a day off for themselves once a month, no questions asked.
Retirement & Stock Options Benefits
401(K)
Company Equity
Divvy offers competitive equity packages for all employees, vesting over a 4 year period.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Divvy offers 4 months of paid parental leave for all parents.
Flexible Work Schedule
Remote Work Program
Divvy's company is fully remote friendly with most employees working remotely the majority of the time. We also have offices in SF and Denver that are used for in-office work and team onsites.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Divvy organizes many team outings including picnics, dinners at our founder's house, and an annual company retreat to bring everyone together.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Divvy offers $350 home office stipend to all employees.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Divvy has bi-weekly lunch and learns where different departments present on new initiatives and programs core to Divvy's business.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Divvy offers all employees $1,000 annually to support their growth and development.
Time allotted for learning
Customized development tracks

Additional Perks + Benefits

Divvy is committed to supporting our employees so that they can focus on the important work that we do as a company. We take care of health and wellness, financial wellness, and facilitate many opportunities for our teams to spend time with each other in person and remotely.

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