Market Maintenance Associate - Atlanta & Memphis
Why Divvy?
At Divvy Homes, we're building an on-ramp to homeownership – one that's more flexible, more affordable, and an all-around better fit for today’s American family – and it’s working.
Job Description
Our Home Operations Team works relentlessly to ensure that our customer’s homes meet investment-grade criteria, both for the company and for our future homeowners. We commit to making the home renovation and maintenance process an exciting and successful experience for the customer and contractor. We are doing it at scale, growing every month, and constantly developing methods and technologies to improve our processes.
In your role as Market Maintenance Associate, you will report to the Regional Construction Manager of Atlanta and assist with the day-to-day Maintenance operations in Atlanta. You will be collaborating with internal teams, always looking for ways to improve processes and elevate the Divvy customer experience to the next level. Your mission is to ensure maintenance work orders are performed on time, on budget and according to the Divvy standard of quality. You will serve as point communicator and liaison between Divvy customers, the Maintenance manager and Divvy maintenance vendors. You will perform periodic field visits, engaging with customers for maintenance appointments, performing onsite maintenance inspections, conducting maintenance quality checks, and performing pre-move in, post-move in or mid-lease check ins.
Responsibilities
● Execute on day to day maintenance operations, including stakeholder coordination, communication, and issue resolution
● Schedule and coordinate move in walk throughs with tenants to officiate the lease agreement and perform mid lease condition assessments
● Ensure that all department KPI’s related to work order resolution, contractor performance, and communication are met
● Act as the liaison between tenant, Divvy, and all third party vendors, eg home warranty companies, HOA’s, and utilities, related to any maintenance matters
● Educate customers on home upkeep, homeownership, and the division of maintenance responsibility between Divvy and future homeowners, educating customers on preventative and seasonal maintenance best practices
● Deliver a top tier customer experience, communicating effectively and on time
Experience
● BA or Associates Degree preferred
● You have 3+ years of experience in property management, residential construction, repair & maintenance
● You have 3+ years of experience in the Single Family Residential or Multi Family spaces
● You have 3+ years of superb customer service experience, preferably in customer facing roles
● You have 3+ years with Microsoft Products and Google Suite Products
● You are able to manage presentations using slide decks
● You have a GA Driver’s License willing to travel locally a few times a week
Divvy Perks:
● Competitive salary
● Full benefits (medical, dental, vision)
● Fuel Allowance
● Phone Allowance
Commitment to Diversity & Inclusion
Divvy Homes is committed to building a diverse and inclusive team. We enthusiastically encourage individuals from a variety of lived experiences to reach out.