Manager, Workforce Capacity Planning

| Seattle, WA
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Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.

 

We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock, Generation IM, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.

 

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.

 

About the team: 

The Forecasting and Capacity Planning team sits within Convoy’s Customer Service Operations organization. Our team mission is to balance customer service-level, cost targets, and associate experience by forecasting long-term customer demand, working with stakeholders across the business to develop operational plans to meet the demand, while also building the tools and processes to manage workforce capacity in real time. We are a small team with a big impact.

About you:

You are a strong analytical problem solver, particularly in a contact center environment, eager to have a big impact at Convoy. You have an experienced analytical toolset and are naturally curious when diving into complex problems. You are a team player with experience working cross-functionally to drive process changes. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is a role for you.

You Will:

  • Build workforce capacity planning tools, dashboards, and processes from the ground up using SQL, Excel, and/or Tableau
  • Collaborate with Finance, Operations, and Data Science to conceptualize and design the future state of workforce forecasting and capacity planning at Convoy. 
  • Support rapid growth by driving continuous improvement to existing tools and processes
  • Identify, track, and report on key metrics related to volume, productivity, and service level trends
  • Lead ad hoc quantitative deep dives and provide actionable insights to the business
  • An individual contributor that brings curiosity, positivity, and a passion for excellence

You will have the following skills and experience:

  • 2+ years of experience in an analytical role, preferably in contact center operations and/or a startup environment
  • Analytical skills – Experience with a variety of forecasting techniques including Erlang C, ANOVA, regression, and Monte Carlo; ability to create and analyze business information, define key business metrics, and build tools from scratch; proficiency in SQL and Excel is a requirement
  • Problem solving – ability to break down complex business problems into concrete analytical solutions; must be comfortable operating in vague/complex environments
  • Communication skills – ability to empathize with stakeholder needs and drive alignment across multiple teams
  • Bachelor’s degree required, preferably in Engineering, Finance, or other quantitative field.  

 

Benefits:

Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 

  • On demand mental and emotional health benefits through Lyra 
  • On demand primary care through 98.6
  • Generous paid time off
  • Paid parental leave program 
  • Fertility benefit solutions via Progyny
  • Child-care and adult/elder-care options through Bright Horizons
  • Opportunity to join and contribute to one of our Employee Resource Groups
  • Ability to make a real world impact!

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

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