Manager, Technical Program Management - Digital Commerce Experience at Nordstrom (Remote)

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Job Description
The Digital Commerce Experience (DCE) Team is responsible for the tools and platforms underlying Nordstrom's Digital Customer Experiences. Our team supports the Design Language System, Modern Web Platform, Site Performance toolsets, A/B Experimentation tooling, the Content Management System, Photo Studio & Digital Asset Platforms, Marketing tooling and more. We are the core technologists managing delivery and oversight of platform wide capabilities that empower hundreds of engineers and business users who build digital experiences for Nordstrom's customers. We create solutions and resolve issues with an eye toward continuous improvement of platform wide capabilities with far ranging benefits.
We are seeking a Manager of Technical Program Managers (TPM) to lead, develop, coach and mentor a team of 6 TPMs who are responsible for delivering on the DCE Portfolio Roadmap. In this role, you will have the opportunity to impact both the business and technical strategy, with the possibility of fundamentally changing Nordstrom's core business. You will work towards bringing program clarity, influencing across teams and will act autonomously to define, own, and drive results. The ideal candidate will have a strong track record of project and program management experience leading large cross-functional software development projects from definition to launch as well as experience supporting TPMs to successful outcomes for their programs and achievement of their individual career ambitions.
A day in the life...
  • Hire, develop, retain, and grow TPM talent in your team
  • Partner with your peers to develop and strengthen organizational TPM practices and career path development for TPM's
  • Lead cross-functional stakeholders from engineers to executives to align on objectives, key results, and organizational roadmaps that facilitative achievement of goals
  • End to end ownership of cross-functional initiatives, including product definition, roadmap planning, requirements definition, resource planning, risk management, communication and implementation planning with your TPM team
  • Identify and implement changes that improve the efficiency and effectiveness of software delivery for teams at an organizational level
  • Leverage the insight of your TPM team to identify and solve problems, remove roadblocks, identify innovative solutions and resolve issues through consensus and sound judgement
  • Responsible for escalating and making program recommendations that achieve tactical goals while retaining a strategic focus
  • Instill a strong culture of accountability and data-driven decision-making practices that allow for smart trade-offs
  • Exhibit exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions

You own this if you have...
  • 5+ years of Technical Program Management, Engineering Leadership, or a related field experience
  • 2+ years of experience in managing people, growing teams, and developing a team culture
  • BS or MS in Computer Science or closely related degree or equivalent practical experience
  • Consistent track record of shipping products at scale, with customer impact
  • Thrive amid ambiguity, able to influence peers, leaders, and teams toward a shared vision
  • System thinker, with a quantitative approach to problem solving
  • Customer obsessed with strong focus on execution, follow-through, and delivering results
  • Proven ability to identify and resolve systemic issues in both software and people systems
  • Deep understanding of experimentation, comfortable with prototyping and rapid iteration
  • Strong sense of servant leadership and emotional intelligence, with a growth mentality
  • Technology background, especially in a service-oriented environment with a deep understanding of software development and e-commerce products
  • Proven understanding of the fundamentals of agile processes, deep knowledge of software development lifecycle

How we work...
  • With transparency. We encourage open dialog and discourse. We don't encourage silos.
  • With agility. We don't believe in following a process for process's sake. We ship frequently and focus on delivering incremental value.
  • With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.
  • With pride. We value our people most of all. We invest in ourselves by applying our own strengths and interests to company

We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Colorado: $131,000-$203,000, Nevada: $131,000-$203,000, New York: $131,000-$236,000
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Candidate Location Eligibility:
Chicago, IL
Colorado, CO
Los Angeles, CA

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • FluxLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • SwiftLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SymfonyFrameworks
    • Sinatra, Sidekiq, ES6Frameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

What are Nordstrom Perks + Benefits

Nordstrom Benefits Overview

Nordstrom offers comprehensive, flexible benefits to our employees and their families.

Wellness Program
myStrength® Program

Short Term Disability
Long Term Disability
Life Insurance
Accidental Death & Dismemberment Insurance

401(k) Plan
Employee Stock Purchase Plan

Paid Time Off
Bereavement Leave
Leave of Absence
Sabbatical Leave
Paid Maternity & Parental Leave

Dependent Care
Health Care Health Savings

Merchandise Discount
Transit or Work From Home Subsidy
Adoption Financial Assistance
Employee Assistance Program
Group Home/Auto Insurance
Group Legal Services
“No Meeting” Time Blocks
Caregiving Benefits
Employee Charitable Match Program
Rethink Program

Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

On-site coffee bar with barista and snacks • Full bar • Rooftop with city views • Did we mention merchandise discounts?

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