Manager, Implementation - PEO at Paychex (Phoenix, AZ)
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Overview
Manage the client implementation team, ensuring accurate and timely product setup to meet the needs and expectations of the client. Partner with and support all sales staff to meet and exceed company revenue objectives.
Responsibilities
Manages a team of employees who are responsible for the clients start up and implementation of the assigned payroll and ancillary products. r nMonitors progress of client implementation milestones, including maintaining necessary documentation to inspect and evaluate progress. r nPartners with Client Service Manager to ensure clients are transitioned in a positive and efficient manner. r nRecruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately. r nCoaches and develops staff through career development activities, training programs and other resources as required for professional advancement. r nParticipates in the preparation of the capital and operating budgets for the cost center(s). r nAnalyzes all reports that relate to cost center(s) performance. Achieves cost center budget projections through labor and administrative expense controls. r nCommunicates with sales partners to provide implementation updates on client cases. r nBuilds and maintains a positive and impactful working relationship with sales teams to ensure all new clients have a successful on-boarding experience. Provides training and/or communication on any issues that may arise to ensure productive and cooperative working relationship. r nEnsures implementation team provides exceptional technical support and problem resolution to meet client expectations. r nEnsures that all departmental processes and procedures facilitate an efficient and effective client implementation. May develop local processes and procedures according to business needs. r nOversees departmental training activities to ensure all team members have the functional expertise necessary to provide excellent client service. r nFacilitates regular, effective Implementation Team meetings to foster good communication and alignment of business goals and objectives. r nAchieves new client satisfaction goals and positively impacts client retention in order to meet overall company strategy.
Qualifications
Responsibilities
Manages a team of employees who are responsible for the clients start up and implementation of the assigned payroll and ancillary products. r nMonitors progress of client implementation milestones, including maintaining necessary documentation to inspect and evaluate progress. r nPartners with Client Service Manager to ensure clients are transitioned in a positive and efficient manner. r nRecruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately. r nCoaches and develops staff through career development activities, training programs and other resources as required for professional advancement. r nParticipates in the preparation of the capital and operating budgets for the cost center(s). r nAnalyzes all reports that relate to cost center(s) performance. Achieves cost center budget projections through labor and administrative expense controls. r nCommunicates with sales partners to provide implementation updates on client cases. r nBuilds and maintains a positive and impactful working relationship with sales teams to ensure all new clients have a successful on-boarding experience. Provides training and/or communication on any issues that may arise to ensure productive and cooperative working relationship. r nEnsures implementation team provides exceptional technical support and problem resolution to meet client expectations. r nEnsures that all departmental processes and procedures facilitate an efficient and effective client implementation. May develop local processes and procedures according to business needs. r nOversees departmental training activities to ensure all team members have the functional expertise necessary to provide excellent client service. r nFacilitates regular, effective Implementation Team meetings to foster good communication and alignment of business goals and objectives. r nAchieves new client satisfaction goals and positively impacts client retention in order to meet overall company strategy.
Qualifications
Manage the client implementation team, ensuring accurate and timely product setup to meet the needs and expectations of the client. Partner with and support all sales staff to meet and exceed company revenue objectives.
Responsibilities
Qualifications
- H.S. Diploma - Required r n
- Associate's Degree - Preferred
- 7 years of experience in Client service experience. r n
- 2 years of experience in Supervisory experience.
Responsibilities
Qualifications
- H.S. Diploma - Required r n
- Associate's Degree - Preferred
- 7 years of experience in Client service experience. r n
- 2 years of experience in Supervisory experience.
More Information on Paychex
Paychex operates in the HR Tech industry. The company is located in Rochester, NY. Paychex was founded in 1971. It has 14831 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 142 open jobs at Paychex, click here.
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