Job Description
Aetna Group Retiree Solutions is seeking a Manager of Digital Project Management. We are seeking a digital-first, process-oriented individual with a lot of creativity and collaborative drive to help lead our digital transformation. Reporting into an analytics, insights and digital department, this position is tagged with leading Group Medicare's digital program development efforts on multiple fronts to better meet our customers and members' needs.
This strategic project management role affords ample opportunities to work with our marketing experts and sales leaders to drive our digital transformation forward. Key position responsibilities:• Support D2C microsite, B2B digital footprint buildout and related digital transformation efforts by helping to build a prioritized digital road map• Manage the digital change / upgrade process flow working in conjunction with account managers and others to refine and speed digital change intake and delivery for customers• Contribute to building our digital marketing funnel and refining it to improve sales conversion and other key business objectives• Build divisional business requirements to integrate with enterprise requirements in key enterprise digital initiatives• Connect with divisional colleagues at all levels to understand our digital Voice of Customer in order to better represent and secure divisional digital interests• Work with advisers from key functional areas to understand potential project impact on the organization in order to best align project work and execute activities• Present and serve as a digital consultant to internal / external customers, constituents and business partners while leveraging digital systems and interconnectivities knowledge (e.g.; key client digital progress reports)• Influence change or enhancements to digital processes, business policies and system infrastructure to improve digital footprint quality, experience and accessibility• Identify resources in peer organizations to meet high priority digital objectives as needed• Manage the analysis, planning, design and development being performed to support accurate maintenance of support systems for business areas• Proactively evaluate project activities, build contingency plans, execute corrective action and monitor issue resolution to mitigate risks such as scope creep and / or budget variances• Manage and actively participate in digital UAT to isolate and solve problems prior to launching initiatives in production environments• Support digital analytics reporting (e.g.; website performance, pathing, etc.) and make recommendations for iterative improvement• Assist project teams by creating complex queries, complex technical programming and complex applications
Required Qualifications• Demonstrated ability to effectively coordinate and oversee multiple projects simultaneously• Experience crafting seamless digital customer experiences in highly regulated and / or Medicare environments• 3 to 5 years of digital project management experience inclusive of road map design using process or design software• 3 to 5 years of data interpretation, analytics and insights experience including use of SQL, Adobe Analytics, and Google Analytics• 1 to 3 years of agile project management experience
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications• Experience conducting Voice of Customer market research and interpretation• Excellent written and verbal communication skills with a strong ability to create stories out of data for presentation to business teams, especially non-technical teams• Experience with digital data flows, data process management and data automation, especially via Alteryx.• Experience working in health insurance and / or health care industries across varied customer business models
Education
Bachelor's degree or equivalent experience.
Master's degree preferred.
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.