Business Operations and Program Manager

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About Dandy

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

Dandy is hiring a Business Operations and Program Manager to build systems and processes as we scale our managed dental marketplace. Our business involves a diverse constituency of stakeholders, and the Business Operations and Program Manager will work to build the infrastructure that brings our various business units together as we scale. This role will work cross-functionally to help define, deliver and communicate on Dandy’s top priorities. You’ll be expected to focus on breaking down complex problems, anticipating bottlenecks, and balancing speed vs accuracy while communicating up and down the company. This role will report directly to the Chief of Staff.

What You'll Do

  • Solve for scale: help build, support and refine company-wide operating rhythms across all aspects of the business
  • Work directly with senior leadership to drive alignment in setting the priorities of the business
  • Lead company efforts, including but not limited to setting Quarterly OKRs, establishing the operating cadence across the organization, and synthesizing metrics / initiatives to support Dandy’s priorities
  • Build decision-making frameworks to ensure cross-functional collaboration and alignment of senior leadership - including but not limited to setting Quarterly OKRs, establishing the operating cadence across the organization, and synthesizing metrics / initiatives to support Dandy’s priorities
  • Assist in troubleshooting operational issues as they surface, diagnose root causes and propose changes to systems and processes
  • Develop metrics aligned with business objectives and work with various teams to drive hyper growth
  • Leverage disparate data sources to drive strategic decision making
  • Install feedback loops to identify opportunities for improvement and lead continuous improvement efforts
  • Nurture a culture of extreme ownership, accountability, and high performance that empowers the Dandy team to thrive

What We're Looking For

  • 5+ years experience in business operations, analytics, consulting, or operations roles
  • Strong program and/or project management skills to drive multiple initiatives in an environment with limited supervision
  • Strong operational and business acumen with extensive experience using tools like Tableau / Looker / Excel to analyze performance and drive strategic decision making 
  • Clear and effective communicator; able to simplify complex problems
  • Extremely high level of attention to detail
  • Self-starter and high degree of motivation to go above and beyond the task at hand
  • Track record of success in building new operational processes and an ability to work through ambiguity
  • Experience navigating matrixed business organizations and negotiating optimal solutions across cross-functional teams
  • Intellectual curiosity and research abilities

Bonus Points For

  • Outstanding professional references to share
  • Strong verbal and written communication skills with ability to present quantitative concepts
  • Experience with marketplace business models
  • Management consulting or investment banking backgrounds, extra bonus points for startup experience
  • Willingness to roll up your sleeves and fix problems in a hands-on manner when needed
  • Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

What Benefits We Offer

  • Fully sponsored best in class healthcare including medical, dental, and vision
  • Competitive salary and equity packages
  • 401k program

Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
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Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
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Greensboro, NC
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Lincoln, NE
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Other US Location
Palm Bay-Melbourne-Titusville
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Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • KubernetesFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • GitHubServices
    • LookerAnalytics
    • CanvaDesign
    • FigmaDesign
    • MiroDesign
    • AirtableManagement
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management
    • JiraProject Management

An Insider's view of Dandy

What are some social events your company does?

One highlight that I absolutely love is our “Dine As One” communal lunch every Wednesday. In the kitchen the tables are decked out in Dandy green tablecloths and a mix of people gathered around. Surprisingly, it’s during these shared meals that I’ve found myself learning the most about the business.

Sara

Senior Associate, Business Applications

How does the company support your career growth?

I had high expectations going into this role and Dandy has surpassed them. The biggest reason I’ve enjoyed working here so far is the fact that I have access to more resources and industry experts than I ever imagined. The support I get from my team, manager, and upper leadership has been second to none!

Kcy

Commercial Account Executive

What projects are you most excited about?

I love solving problems and the dental industry has so many! From patient care, to scanner technology, to crown material selection, it has been an absolute blast to regularly overcome challenges that no one else in the industry has been able to do before.

Annette

Head of Global DDC Training

What are Dandy Perks + Benefits

Dandy Benefits Overview

Dandy offers a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan, paid time off and fitness reimbursements.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours

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