Localization Program Manager
ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week .🦄
ClickUp is looking for a passionate Localization Program Manager to join our mission and redefine how people work around the globe. Languages are key to our mission of making the world more productive. We’re passionate about saving people time in every aspect of their lives - so they can focus on what they love most.
Our app is the first of its kind that works for everyone from families to Fortune 500 companies. You should love the challenge of reaching users from all over the world through meaningful translations, adaptable UX/UI, and a culture-driven approach to deliver localization projects that provide value to the users and company.
We're scaling quickly, so we're recruiting teammates who share our core values, know how to get sh*t done, and would add a lot to our extremely driven culture.
We've been named the fastest-growing productivity app of 2020 and this has been made possible by our passionate, and high-energy team supporting growth in every area.
We need someone that can truly dedicate themselves to this role at least for the next year or so - which means nights and weekends if necessary. We are all extremely passionate about working and our growth in the product. You’ll be rewarded with the opportunity for incredible advancement in the company including role, salary, and equity.
This role is ESPECIALLY important in fulfilling our mission of making the WORLD more productive! We're thrilled to be expanding outside of a single language.
- Zeb
Chief Executive Officer
The Role:
- As a Localization Program Manager, you will drive product and other cross-functional teams to deliver a great customer experience to our international audience.
- You will be building the localization program at ClickUp, so you need to be adept at building systems & processes that will scale over time.
- Oversee end-to-end localization workflows with cross-functional teams and stakeholders (Product, Engineering, Marketing, Sales, Support, Customer Success, etc.) to launch successful localized customer experiences.
- Proactively identify and prioritize technical and process issues that affect localized product relevancy, quality, and functionality.
- Partner with vendors to ensure that the right resources are in place and all deliveries are completed at the expected standards.
- Manage each step of the localization process and adapt it to a continuous Lean delivery pipeline (CI/CD).
- Coordinate freelancers, localization vendors, linguists, subject-matter experts, and internal stakeholders.
- Proactively assess project risks through prioritization and linguistic quality assurance (LQA).
- Balance translation costs and budgets in close partnership with Sales & Product.
- Explore, assess, and select relevant technologies to make localization more efficient and less costly.
- Define the most relevant KPIs, monitor the metrics and provide inputs for ROI assessment on localization investments.
- Launch the marketing and legal localization initiatives while considering cultural specificities.
Qualifications:
- 3+ years experience as a Localization Program Manager or Project Manager.
- 3+ years as a manager of a technical team.
- Experience with translation management systems (TMS) and project management apps.
- Experience localizing customer experiences into French, German, Spanish, Japanese, Portuguese, etc.
- Experience with Lean-Agile practices.
- Experience working with teams building highly-distributed, large-scale solutions.
- Ability to communicate effectively with both technical and non-technical audiences.