Dropbox
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San Francisco, CA
Remote

Lead Program Manager, Localization - Location Flexible at Dropbox

| San Francisco, CA + 26 more | Remote
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Role Description
The localization team helps bring the Dropbox experience to users worldwide. To support our users outside of the United States, we partner with teams across the company to strategize on, plan for, and produce localized content. We are responsible for translating and bringing to life the Dropbox style, tone, and voice for users in 21 languages, across 200+ countries and territories. We are currently seeking an experienced localization program manager to lead the international team. 
Responsibilities
  • You will lead the International Expansion team, and drive the execution of international initiatives.
  • Provide leadership and mentorship for the localization team, including contractors.
  • Foster relationships with internal key stakeholders in partner teams (marketing, engineering, etc..) to support your team in defining and driving the cross functional strategy and delivering high quality translations.
  • Ensure all international programs have simplified, repeatable, documented processes.
  • Define team’s yearly and quarterly initiatives, set prioritization and escalation strategies. Establish success measurements and reporting.
  • Implement clear and regular communication cadences.
  • Coordinate with colleagues from cross-functional teams to continually and selflessly optimize your business in the best interest of our customers.
  • Partner closely with your team executing vendor engagement to continuously improve forecasting, efficiency, and to deliver localization excellence.
  • Recognize opportunities for improvement and drive the implementation forward.
Requirements
  • 5 + years working experience of program management within the language services industry.
  • 3 + years as a manager/leadership within the language service industry
  • Demonstrated tenacity, resilience, and leadership experience that enables you to organize and lead programs and teams (includes employee and contractors), overcome challenges, and propose solutions. We seek a highly motivated self-starter with a track-record of “figuring it out.”
  • Experience leading translations cross functional programs to delivery. 
  • Significant people and organizational management experience, with specific experience with distributed global teams. 
  • Demonstrated success in business analysis and strategic planning. Ability to make data and insights accessible to a non-expert audience.
  • Proven effectiveness at delivering impactful presentations, great interpersonal and communication skills.
  • Curiosity for language, culture, regional nuance, and the desire to continually build empathy.
  • Fluency in one of the 21 Dropbox languages (other than English) is a plus.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HBaseDatabases
    • MemcachedDatabases
    • RedisDatabases
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
In addition to our Unlimited Vacation Policy, Dropbox also has one companywide PTO day a month
Paid Volunteer Time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We began a new 'Perks Allowance' in 2021 when we went Virtual First. Dropboxers are provided a generous individual allowance to spend on what perks really matter to them while at home- whether that's wellness, caregiver support, productivity, ergonomics, learning, food services, afterschool programs for kids, or something else! Read more here: https://bit.ly/3uM0gG3

An Insider's view of Dropbox

How would you describe the company’s work-life balance?

In the first time in over a decade, I’ve been able to actually have work life balance and to develop healthy habits because of Virtual First. My commute time is now filled with a morning workout and the end of my day now looks like being able to cook for myself. I also was able to move closer to family, which means the world to me.

Caitlin

Diversity Program Manager

What's the biggest problem your team is solving?

In a world that’s radically shifting virtual, it’s exciting to be at a company aiming to solve a lot of the problems at the crux of the transition. I’ve been working on projects that help small businesses using Dropbox collaborate and improve their overall user experience.

Micah

Software Engineer

How has your career grown since starting at the company?

Dropbox truly invests in their employees and supports internal mobility. Each year I’ve worked at Dropbox, my role has changed slightly. It’s kept me engaged, challenged me, and allowed me to constantly be in a learning environment.

Hannah

Project Manager

What is your vision for the company?

I see the 40-hour office workweek becoming a thing of the past. Employees will escape grueling commutes and gain more control over their day. The workplace will now be wherever work happens, and the workweek will be whenever work happens best for each person. We'll grow stronger as we integrate dispersed talent with diverse perspectives.

Drew

Co-founder and CEO

How does the company support your career growth?

There’s always an opportunity to pivot and learn new skills or internally transfer to a team that’s outside your normal scope of work. The humility and empathy that Dropboxers have is unlike anywhere else I’ve worked. There’s always going to be someone on the other side willing to bring you in on a project or mentor you.

Mack

Content Marketing Operations

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