EveryMundo, A PROS Company (www.everymundo.com) is a global leader in airline performance marketing technology, currently extending to cater other industries including hospitality and events. Our products increase traffic, improve conversion rate, enhance user experience, and drive brand engagement on and off the client’s website. 

We are proud to be part of PROS Holdings Inc,  a leading SaaS platform provider that enables direct, personalized customer engagement to create superior brand experiences.

The Role

We are seeking to add multiple Junior Project Managers to our team! Ideal candidates are based in Miami, Florida or the greater South Florida area. 

*** Required, please submit your cover letter along with your resume

In this position, you will be responsible for supporting product deliveries, assigned tasks within the delivery process including requirements submission to technical teams, testing, and delivery of our business solutions.

Our ideal candidate has the following traits (in order of priority):

1. An analytical mind and a natural curiosity to solve problems
2. High attention to detail
3. Excellent time and task management skills
4. Strong verbal and written communication skills
5. Proactivity and self-motivation
6. An interest in the digital world and in using new products & tools

What You'll Enjoy About This Opportunity

As part of a dynamic team, you will have the opportunity of working with a global team and step into a department where you will learn about the various company products enabling you to expand your knowledge as a baseline for further growth within the organization. There is an open learning environment that allows Mundos to propose ways to improve how things are done based on new knowledge and experience.

What You'll Do:

• Collaborate with internal Customer Success and Software Development teams to ensure all required work is completed on time and meets expectations.
• Assist with scheduling resources and help with managing the fulfillment of customer requests to ensure excellent customer service and accurate time tracking.
• Help streamline iterative processes by contributing to process improvements.
• After becoming a product expert, help extended teams with troubleshooting and product configuration.
• Contribute to Product Documentation to develop the Knowledge Base, answer FAQs, and review Release Notes.
• Support the preparation of customer meetings and deliverables within assigned projects. 

What You Have:

• Strong critical thinking and problem-solving skills
• Excellent time management and organizational skills with appropriate sense of urgency and proactive approach
• Strong organizational skills and detail-orientation
• Strong writing and communication skills
• Willingness to work hard in an entrepreneurial, flexible environment
• Understanding of and interest in the digital/online market
• Native-level English language proficiency
• Comfortable working with new software tools – not afraid of new technology
• Intermediate to advanced experience with Microsoft Excel
• Bachelor’s degree in Business Administration (or related field)
• 1-2 years of project management experience is a plus 
• Basic understanding of web development, web design, or software engineering experience is a plus

Your Pathway To Success:

Within 3 months:

• Complete the Junior Project Manager/Delivery Specialist training schedule for new team members.
• Develop thorough understanding of the development sprint planning process and deadlines.
• Follow ongoing Product Deliveries and help with day-to-day business activities.
• Contribute to process documentation while training.
• Demonstrate expertise in product CMS:
• Set up new customers in CMS according to agreed-upon requirements.
• Complete pre-development requirements, schedule development tickets, and perform User Acceptance Testing (UAT) before product delivery to customers. 

Within 6 months:

• Understand the purpose and function of all EM products as well as the Product Life Cycle (PLC).
• Demonstrate understanding of customer pricing logic and QA pricing data collection independently.
• Autonomously manage the requirements for the input and output of development tickets related to assigned projects. 
• Demonstrate expertise in product CMS:
• Assist development team with CMS related tasks
• Trouble-shoot and resolve customer requests received via the EveryMundo Support Desk

Within 12 months:

• Perform advanced product troubleshooting and determine the root cause of issues.
• Fully document new requirements without the need for templates.
• Lead product deliveries and work independently on projects based on defined processes.
• Assist the Product Delivery Team in executing day-to-day activities for new products and features going through the Product Life Cycle.
• Suggest process improvements for efficiency of product deliveries.
• Understand SEO impacts of product implementation decisions and changes.

Your Benefits & Perks: 

• Medical Insurance, Dental, & Vision, 100% paid by employer!
• Generous HRA Company funded account for Medical expenses
• Employer matching 401K Plan
• 100% Employer-paid Long Term Disability and Life Insurance
• Employer-paid Parental and Caregiver Leave
• Unlimited PTO to disconnect and recharge
• 12 company observed holidays
• Flexible schedule; Work from home, the office or wherever!
• Weekly Virtual Yoga and Monthly Wellness Classes to focus on Mundo wellbeing foster our culture

Why EveryMundo?

EveryMundo believes strongly that our culture and values enable us to perform at the highest level for our customers.

• Teamwork, Empowerment, Execution, Communication, Learning, Diversity, Change are our Company core values.  

This culture and system of values serves us internally while also guiding our interactions and decisions regarding our customers. It is important to us that our culture and values are represented in our strategies, our output, and our communications.