See yourself at Twilio

Join the team as our next IT Technical Project Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to work alongside IT and cross-functional partners to manage the execution of key IT technology initiatives, M&A integration projects, as well as operational projects to support the global initiatives. This individual will provide coordination & support to ensure the IT aspects of technology projects are completed, on-time and within budget.  Reporting to the Manager of the Technical Services Project Management Office (PMO), this position is critical in supporting Twilio’s global growth efforts. 

Responsibilities

In this role, you’ll:

• WRITE IT DOWN: Clearly and concisely document all project inputs and outputs and provide key findings and project/program summaries to internal stakeholders. Discern and identify hidden requirements that will impact risk or dependencies during planning, design, and implementation.
• DRAW THE OWL: Identify opportunities for operational improvement within Technology Services and drive solution definition.  
• BE AN OWNER & BE BOLD: Enroll teams in change initiatives and lead them through with little disruption. Lead or assist in defining a project’s clear path forward with the right stakeholders. Proactively identify and clearly communicate messages and updates regarding blockers, dependencies, risks, and current status to all stakeholders for IT projects, including escalating through levels of management when necessary.
• EMPOWER OTHERS: Interact across multiple functional teams within Technical Services by removing roadblocks and enabling project team members to do their best work. 
• WEAR THE CUSTOMER’S SHOES: Listen closely to deeply understand business problems and solve the problems from the customer’s perspective. 
• NO SHENANIGANS: Help Tech Services become a trusted business partner by building trust through every interaction with fellow Twilions.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption.  Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date. 
• 4+ years of project management experience in an IT organization
• Project Manager, Scrum Master, with Jira, Agile, Data and Analytics experience leading multiple projects in Data and Analytics area. ERP experience is also helpful. 
• Provide technical guidance for Reporting solutions. Facilitate in clearing technical roadblocks by understanding the flow of data. Guide the team on best practices in Reports development. Aware of Report performance tuning .
• Proven knowledge of ITIL frameworks (eg. ITIL, Release, Incident, Problem, Change)
• Strong project management experience in managing full-life cycle IT projects including managing resources and teams through business and technical requirements, process and system design, configuration, testing, training, following an Agile methodology and defining support procedures.
• Executes the strategy/plan, anticipating problems and managing program risks and issues with escalation as appropriate.
• Ensures Business, Functional and Technical Requirements are documented and maintained throughout the project lifecycle.
• Lead and facilitate Post Engagement Reviews (Post Incident and Post Escalation Reviews) for high priority incidents and customer issues with a focus on process improvement, as well as, technical resolution.
• Drive identification of lessons learned, using Problem Management techniques to identify root cause and prevent reoccurrence.
• Experienced communicator and able to collaborate with diverse sets of technical, non-technical, on-site, and remote people across different teams and business functions
• Bachelor’s degree or similar or equivalent experience
• Experience with specific tools (Servicenow, G Suite, Okta, Jira, Confluence, Airtable) is a plus

Location 

This role will be remote, and based in the USA

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants: 

• The estimated pay range for this role, based in Colorado, is $87,360 - $137,280.
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.