IT Program Manager
RingCentral delivers cloud business communication solutions that frees people to work the way they want in today’s mobile, distributed and always-on work world. Delivered on a state-of-the-art cloud infrastructure, by combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments to thrive in a new world of work.
Job Description:
RingCentral is seeking a seasoned Project Management professional to lead cross-functional IT Enterprise Application projects. This role is responsible for driving the execution of IT Enterprise Application projects to enable transformation, growth, maturity and scale. You will lead projects that are laying the foundation and helping scale our core internal business systems. You will work cross-functionally with business partners to deliver solutions for our unique internal business needs. A successful candidate will have experience operating in high-pressure situations, a proven ability to handle competing priorities, proven success managing complex projects, and possess a high level of discipline while remaining flexible.
Responsibilities:
Responsible for taking small to large, company-wide, mission critical programs/projects from ideation through final implementation and go-live
Help drive IT to work on the most important projects and programs for RingCentral, and guide through process those same value-driven efforts towards on-time delivery, within scope, and within budget
Responsible for status reporting and metrics around the IT portfolio to leadership teams
Responsible for assessing performance, defining improvements, deploying process changes, and sustaining the long-term health of portfolio, project, and resource management processes
Ensures adoption and implementation of project and program management methodology and oversees project and program management coaching, including waterfall and Agile
Provides overall communication and interfaces with all areas affected by the program/project including cross-functional stakeholders, business sponsors and vendors
Drive prioritization of business requirements and roadmap
Partner with both technical and non-technical peers to execute on work throughout the project life-cycle
Own the program schedule, task assignments, and manage schedule progress - from large phases through to detailed tasks, including understanding and managing dependencies
Become a trusted partner with the business and accepted into the business team’s inner circle of influence
Understand operational issues and opportunities (business processes), and help drive technical solutions to scale business operations and ensure compliance
Drive results; own the portfolio of projects, and lead projects to achieve desired goals while keep cross functional teams accountable
Develop roadmaps and portfolio presentations
Help lead the development and continual refinement of portfolio, project, and resource (projects) management tools and services
Build strong partnerships with cross-functional departments (Product, Sales, Marketing, Services, HR, Finance, Legal)
Works with a high degree of integrity and accountability
Ability to work independently and autonomously
Manage multiple competing priorities simultaneously and drive projects to completion
Ability to work with all levels in the Organization and present and lead meetings with Director/VPs/C-suite
Mentor and work with high performing global Project Managers
Qualifications:
Minimum 7+ years of project management with enterprise solutions in SaaS environments
PMP, CSM, ITIL certifications a plus
Experience with IT, Sales, Marketing, Services, Financial, HR, Legal, SaaS Systems (e.g., NetSuite, Salesforce, Workday)
Proven experience in managing multiple large programs/projects in an enterprise environment
Excellent communication, problem solving, conflict / resolution management, active listening, time management, and interpersonal skills required
Experience with Agile methodology a plus
Ability to work independently and in ambiguous situations
Experience leading an internationally distributed team
Ability to learn and adapt quickly
Vibrant and energetic attitude, willingness to perform and get things done
