Firmwide Operations at Point B delivers internal and external results through leadership, process, people, and technology while supporting employees in delivering their best for our customers.
Our operations team includes roles focused on People & Culture, Executive Talent, Risk & Legal, Finance, Travel & Events, Communications & Change Management, IT & Facilities, and Marketing. Working across these disciplines we create the foundation from which Point Bers discover and grow their careers.
What makes Point B different? An employee-ownership model that gives you a voice in directing your career and building our company. Diverse leadership opportunities to expand your skills, along with the support needed to deliver great results. A unique culture that recognizes the importance of flexibility and collaboration.
Point B has been consistently recognized as one of the best places to work by Fortune® magazine, The Wall Street Journal, Consulting® magazine, Vault.com® and many others.
The Change Program Manager is responsible for designing, developing and executing change management strategies for multiple high priority strategic business initiatives. They also develop and manage a change roadmap to bring visibility to timing, sequence, and impact to associates of each initiative. This job also supports the design, development and execution of change plans to support ongoing ‘rhythm of the business’ (ROB) activities. They integrate initiative related communication activities into existing communication channels, integrating messages and reoccurring themes across communications where possible.
The Change Program Manager partners with the Senior Director of Change and Communications to provide input into portfolio management processes, resourcing of initiatives and development of firmwide associate personas. They will also work closely with the Director of Communications to ensure communication activities comply with the firmwide communication strategy. Together they identify opportunities for additional communications activities or channels.
WHAT YOU’LL GET TO DO:
Partners with others on the Change and Communications team to define a structured, comprehensive change approach to bring consistency to the way we drive change at Point B, and to build and maintain the roadmap of change initiatives and key ROB activities
Develops and executes change strategy for individual strategic initiatives and identifies connections/dependencies across initiatives and ROB activities
Provides input into the firmwide heat map to help manage volume and complexity of change impacts to individual persona groups
Utilizes modern human centered change management techniques including but not limited to personas, empathy maps, journey mapping and experience design to develop and drive more effective change and communication strategies. Provides coaching to team members on the value of these techniques
Identifies change and communications strategies to support day to day functional operations (I.e., Solutions, Services, Operations) and coordinates execution support
Contributes to the overarching firmwide story to help associates understand how each change supports our strategy, and clearly outlines the why, what they can expect and the role they should play in making the initiatives a success
Builds relationship with key business leaders and partners with them to drive initiatives through our change process and to appropriately pace and sequence proposed changes
Drives leadership awareness of and engagement in initiatives, equips them to lead the change and contribute to their sense of ownership and accountability for success
Ensures consistency of all messaging and branding by following firm editorial style / branding guidelines
Develops and maintains the team change methodology, including the identification and sharing of best practices
Provides change management coaching to Communications and Change Analyst
Provides input to change portfolio management and resource management
Supports team efforts and builds authentic relationships with individuals in work groups and teams
Consistently demonstrates and lives Point B cultural tenets and values
WHAT WE OFFER:
Support and mentorship from senior Point B professionals as you grow your Point B career
Opportunity to deliver increasingly more complex and strategic engagements, as your skills grow
Meaningful work with a flexible consulting model that lets you live the life you want
Ability to contribute to a fun and collaborative culture, with teams that are as passionate about their communities as they are about their clients
WHAT WE EXPECT YOU’VE ALREADY DONE:
B.A. or B.S. degree required
6-10 year change management and communications experience
Advanced computer skills and proficiency in MS Word, Excel, PowerPoint and Outlook required. Familiarity with HTML, WordPress, InDesign and Publisher preferred
Experience working with a breadth of types of change (i.e., technology, process, cultural, product) and driving prioritization and decision making across multiple stakeholder groups
Demonstrated ability to distill complex concepts, hone in on the “what’s in it for me” and influence the design of a positive user experience
Demonstrated ability to identify and manage the execution of appropriate change tactics (e.g., impact assessment, stakeholder analysis, leadership alignment, change networks, etc.)
Strong understanding of Point B businesses and operations (professional services experience required)
Experience being an effective member of a team
Experience with editorial process, campaign management, engaging target audiences, and driving call to action
THE KIND OF PEOPLE WE LOOK FOR:
Ability to work independently and/or as part of a team; ability to motivate self
Ability to work accurately with close attention to detail and maintain confidentiality of sensitive information.
Creative and visual thinker
Ability to communicate with all levels of the organization
Ability to work with and manage vendor relationships and deliverables
Effective at building networks and cultivating relationships
Innovative and entrepreneurial tendencies
Passion for building, modeling, and supporting our culture
Ability to travel occasionally
Ability to work in a virtual team
Ability to work non-standard work hours when necessary
YOUR OFFICE HOME BASE:
Any Point B office location
INTRIGUED TO LEARN MORE?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
ABOUT POINT B
Point B is a consulting company dedicated to helping organizations with critical initiatives in the areas of customer engagement, growth investments, workforce experience and operations excellence. Our diverse set of experts spans 13 U.S. locations, with international reach via our partnership with Nextcontinent. We’ve helped global organizations of all stages and sizes achieve sustainable success by focusing on the humans at the center of change.
What makes Point B Different?
Our Founding Purpose and Values of our firm. Be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their clients
Employee Ownership – Giving you a voice in directing your career and building our firm
Benefits – Our comprehensive package includes competitive base pay and an annual bonus, complete health benefits including an option for 100% employer paid premium for medical, vision and dental coverage for employees, ownership shares through our ESOP, self-directed time off and more
Work-Life Balance – A unique culture that recognizes the importance of flexibility and collaboration. Our local and national model empowers you to choose the life you want
Award winning – We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women. Hear more about why people love working at Point B on GlassDoor
We are an equal opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status or disability.
More Information on Point B
Point B operates in the Consulting industry. The company is located in Seattle, WA, Portland, OR, San Francisco, CA, Los Angeles, CA, Phoenix, CA, Denver, CO, San Antonio, TX, Plano, TX, Charlotte, NC, Chicago, IL, New York, NC and Boston, MA. Point B was founded in 1995. It has 862 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 175 open jobs at Point B, click here.
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