Internal Change Manager

| Charlotte, NC
Sorry, this job was removed at 4:47 p.m. (CST) on Wednesday, August 3, 2022
Find out who's hiring in Charlotte, NC.
See all Project Mgmt jobs in Charlotte, NC
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Firmwide Operations at Point B delivers internal and external results through leadership, process, people, and technology while supporting employees in delivering their best for our customers. 

 

Our operations team includes roles focused on People & Culture, Executive Talent, Risk & Legal, Finance, Travel & Events, Communications & Change Management, IT & Facilities, and Marketing. Working across these disciplines we create the foundation from which Point Bers discover and grow their careers.

 

What makes Point B different? An employee-ownership model that gives you a voice in directing your career and building our company. Diverse leadership opportunities to expand your skills, along with the support needed to deliver great results. A unique culture that recognizes the importance of flexibility and collaboration. 


Point B has been consistently recognized as one of the best places to work by Fortune® magazine, The Wall Street Journal, Consulting® magazine, Vault.com® and many others.


The Change Program Manager is responsible for designing, developing and executing change management strategies for multiple high priority strategic business initiatives. They also develop and manage a change roadmap to bring visibility to timing, sequence, and impact to associates of each initiative. This job also supports the design, development and execution of change plans to support ongoing ‘rhythm of the business’ (ROB) activities. They integrate initiative related communication activities into existing communication channels, integrating messages and reoccurring themes across communications where possible. 


The Change Program Manager partners with the Senior Director of Change and Communications to provide input into portfolio management processes, resourcing of initiatives and development of firmwide associate personas. They will also work closely with the Director of Communications to ensure communication activities comply with the firmwide communication strategy. Together they identify opportunities for additional communications activities or channels.


WHAT YOU’LL GET TO DO: 

Partners with others on the Change and Communications team to define a structured, comprehensive change approach to bring consistency to the way we drive change at Point B, and to build and maintain the roadmap of change initiatives and key ROB activities 

Develops and executes change strategy for individual strategic initiatives and identifies connections/dependencies across initiatives and ROB activities 

Provides input into the firmwide heat map to help manage volume and complexity of change impacts to individual persona groups 

Utilizes modern human centered change management techniques including but not limited to personas, empathy maps, journey mapping and experience design to develop and drive more effective change and communication strategies. Provides coaching to team members on the value of these techniques 

Identifies change and communications strategies to support day to day functional operations (I.e., Solutions, Services, Operations) and coordinates execution support 

Contributes to the overarching firmwide story to help associates understand how each change supports our strategy, and clearly outlines the why, what they can expect and the role they should play in making the initiatives a success 

Builds relationship with key business leaders and partners with them to drive initiatives through our change process and to appropriately pace and sequence proposed changes 

Drives leadership awareness of and engagement in initiatives, equips them to lead the change and contribute to their sense of ownership and accountability for success 

Ensures consistency of all messaging and branding by following firm editorial style / branding guidelines 

Develops and maintains the team change methodology, including the identification and sharing of best practices 

Provides change management coaching to Communications and Change Analyst 

Provides input to change portfolio management and resource management 

Supports team efforts and builds authentic relationships with individuals in work groups and teams 

Consistently demonstrates and lives Point B cultural tenets and values 

 

WHAT WE OFFER: 

Support and mentorship from senior Point B professionals as you grow your Point B career 

Opportunity to deliver increasingly more complex and strategic engagements, as your skills grow 

Meaningful work with a flexible consulting model that lets you live the life you want 

Ability to contribute to a fun and collaborative culture, with teams that are as passionate about their communities as they are about their clients 

 

WHAT WE EXPECT YOU’VE ALREADY DONE: 

B.A. or B.S. degree required 

6-10 year change management and communications experience 

Advanced computer skills and proficiency in MS Word, Excel, PowerPoint and Outlook required. Familiarity with HTML, WordPress, InDesign and Publisher preferred 

Experience working with a breadth of types of change (i.e., technology, process, cultural, product) and driving prioritization and decision making across multiple stakeholder groups 

Demonstrated ability to distill complex concepts, hone in on the “what’s in it for me” and influence the design of a positive user experience 

Demonstrated ability to identify and manage the execution of appropriate change tactics (e.g., impact assessment, stakeholder analysis, leadership alignment, change networks, etc.) 

Strong understanding of Point B businesses and operations (professional services experience required) 

Experience being an effective member of a team 

Experience with editorial process, campaign management, engaging target audiences, and driving call to action 

 

THE KIND OF PEOPLE WE LOOK FOR: 

Ability to work independently and/or as part of a team; ability to motivate self 

Ability to work accurately with close attention to detail and maintain confidentiality of sensitive information. 

Creative and visual thinker 

Ability to communicate with all levels of the organization 

Ability to work with and manage vendor relationships and deliverables 

Effective at building networks and cultivating relationships 

Innovative and entrepreneurial tendencies 

Passion for building, modeling, and supporting our culture 

Ability to travel occasionally 

Ability to work in a virtual team 

Ability to work non-standard work hours when necessary 

 

YOUR OFFICE HOME BASE: 

Any Point B office location 

 

#ep

#LI-PB 

INTRIGUED TO LEARN MORE?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

 

ABOUT POINT B

Point B is a consulting company dedicated to helping organizations with critical initiatives in the areas of customer engagement, growth investments, workforce experience and operations excellence. Our diverse set of experts spans 13 U.S. locations, with international reach via our partnership with Nextcontinent. We’ve helped global organizations of all stages and sizes achieve sustainable success by focusing on the humans at the center of change.

What makes Point B Different?

Our Founding Purpose and Values of our firm. Be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their clients 

Employee Ownership – Giving you a voice in directing your career and building our firm 

Benefits – Our comprehensive package includes competitive base pay and an annual bonus, complete health benefits including an option for 100% employer paid premium for medical, vision and dental coverage for employees, ownership shares through our ESOP, self-directed time off and more

Work-Life Balance – A unique culture that recognizes the importance of flexibility and collaboration. Our local and national model empowers you to choose the life you want

Award winning – We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women. Hear more about why people love working at Point B on GlassDoor


We are an equal opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status or disability. 

More Information on Point B
Point B operates in the Biotech industry. The company is located in Seattle, WA, Portland, OR, San Francisco, CA, Los Angeles, CA, Phoenix, AZ, Denver, CO, San Antonio, TX, Plano, TX, Charlotte, NC, Chicago, IL, New York, NY, Boston, MA and Austin, TX. Point B was founded in 1995. It has 660 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Flexible work schedule. To see all 16 open jobs at Point B, click here.
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Point BFind similar jobs