Job Title
Implementation Project Specialist

Job Purpose
What does a great Implementation Project Specialist do?

The Implementation Project Specialist (IPS) plays a meaningful role in the delivery of our debit product solutions to our new and existing client base. Implementation Project Specialist will be partnering with multiple teams within the organization and external clients in leading key activities to ensure the installation process is completed on time and in accordance with client requirements.

As an Implementation Project Specialist, you can look forward to:

• Act as primary project contact for clients and internal groups.
• Takes projects from original concept through final implementation working with internal resources and external customers.
• Provide continuous project feedback and status updates to key stakeholders.
• Develop project plans and related task lists as necessary, update plans accordingly.
• Work with client to determine parameter settings and key parameters into proprietary databases.
• Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
• Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
• Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
• Provide occasional after hour support of client implementations.
• Work with project managers and project teams to ensure internal project audit points are managed and tracked.
• Develop and maintain consistent standards for project status reporting for internal and external purpose.
• Ensures adherence to quality standards and reviews project deliverables.

Basic Qualifications for Consideration:

• 0-5 years of an equivalent combination of educational background, related experience and/or military experience
• Good project management knowledge including the ability to effectively manage and prioritize projects, issues, and tasks.
• Previous financial services industry, implementations, or installations experience highly desired.
• Previous client services/relationships experience and project management experience.
• Proficient computer skills including MS-Office Suite (Excel, Outlook, Word, OneNote, and SharePoint).
• Strong organization skills and attention to detail.
• Strong customer services skills with the ability to maintain professionalism under pressure.
• Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.
• Strong sense of accountability and follow through, effective problem-solving skills as well as a commitment to positive solutions and the client experience.
• Team player with the ability to work independently.
• Ability to provide after-hours support for client implementations.

Preferred Qualifications for Consideration:

• Bachelor's degree preferred or equivalent work experience required

This role is not eligible to be performed in Colorado.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

In order to protect our Fiserv community, Fiserv requires all newly hired employees to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.