Cedar
Cedar is committed to improving the healthcare billing experience for all.
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Hybrid

Implementation Manager

Sorry, this job was removed at 11:10 p.m. (CST) on Thursday, January 13, 2022
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The Role

Cedar is improving the healthcare financial experience. Our technology improves the overall experience of patient billing and engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.

The Implementation Manager is the conductor of the Client product implementation. After a successful handoff from sales, the Implementation Manager coordinates key internal team members to drive project development, coordination and implementation. They act as a key partner to the Client’s project team to facilitate full alignment on project expectations, timeline, strategy and SLAs. They ensure internal team members are fully aware of their project responsibilities, and set them up successfully to deliver on project requirements.

Our ideal candidate is excited to work in a high visibility, hands-on role that partners with stakeholders both internally and externally to facilitate a successful implementation process from beginning to end. An organized, collaborative, consultative approach will be the key to success in this position. As our company continues to grow, we are always looking to learn. In this role you will have a unique perspective on our products and Client experience, and we will count on you to help build the future of Cedar!

Responsibilities

  • Accountable for the overall success of Cedar implementation for assigned clients
  • Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, efficient and high quality delivery; partner with Solution Architects and Engineers to execute implementations
  • Form strong and productive working relationships with client counterparts, keeping both parties on track towards achieving mutual goals
  • Work autonomously and creatively in navigating and overcoming obstacles that you encounter, partnering with client counterparts and relevant internal team members to reduce barriers to success and mitigate risks
  • Use your implementation experience to actively build and refine tools and resources to support Cedar implementations
  • Build strong feedback loops and serve as the voice of the customer to internal partners to advise improvements to Cedar’s platform and delivery approach

Skills & Experience:

  • 6+ years experience in a client facing project management, consulting or operations role
  • Proven technical interest and ability to manage sophisticated, cross functional projects
  • Prior experience working with engineering and product teams a plus
  • Experience working with hospital systems and/or payors; Revenue Cycle Management expertise a plus
  • Ability to build efficient process and systems based on operational findings to enable scalability of delivery
  • Tactful relationship-building skills demonstrated to influence both internal and external parties to accelerate progress towards Cedar’s goals
  • Growth mindset that translates into a steadfast focus on continual improvement, both personally and for the organization
  • Self starter with the ability to thrive in an entrepreneurial environment and go above and beyond expectations
  • Comfortable operating within a multifaceted work environment and executing in situations where paths are unchartered
  • Capacity to work cross-functionally, and prioritize work in a fast-paced environment
  • Passionate about Cedar’s mission of improving the healthcare financial experience

What do we offer to the ideal candidate?

  • An opportunity to work on a platform that is scaling very rapidly, engaging with millions of patients per year and growing at a rate of 360% YoY as of January 2021
  • A chance to join a high-growth company at an early stage
  • The ability to impact the growth of our company, we value all comments and suggestions
  • Transparency across teams and interaction with multiple departments
  • Competitive pay, employer-paid healthcare, stock options

Applicants must be currently authorized to work in the United States on a full-time basis. Cedar will not hire any applicants for the Implementation Manager roles who are present in the United States on an F-1 visa. Cedar is not an E-Verify employer and cannot employ individuals on a STEM OPT extension.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
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Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
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Lexington, KY
Lincoln, NE
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Louisville, KY
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Other US Location
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Wilmington, NC

What are Cedar Perks + Benefits

Cedar Benefits Overview

Working at Cedar: what’s not to love?

Being part of our team means working together to solve a problem that impacts millions of consumers every year. It’s challenging, exciting and complex. We’re proud to be the only company that truly empowers consumers with an easier, more personalized and transparent healthcare journey.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Cedar offers a very flexible remote work program, both pre-COVID and after.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We offer annual unconscious bias training for all employees.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Dental benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Vision insurance
Vision benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Health insurance
Life insurance
Pet insurance
Mental health benefits
We offer an experienced EAP counselor 24 hours a day, 7 days per week.
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
At Cedar we want to support all new parents in their expanding family. Therefore, we offer our full time team members who are expecting or having a new child Paid Leave.
Family medical leave
Cedar offers family medical leave for employees. Our leave partner walks employees through every step of the process.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Company-wide vacation
Cedar offers company wide shut downs around major holidays
Office Perks
Commuter benefits
Cedar offers pre-tax commuter benefits for all full-time employees.
Company-sponsored outings
Free daily meals
Daily lunches are provided at our NYC HQ.
Free snacks and drinks
Our kitchen is stocked full of snacks and drinks for every desire! Some of our favorites are cold brew, kombucha, rotating craft beers, fresh fruit, yogurt and every kind of chip you can imagine!
Company-sponsored happy hours
Pet friendly
Our NYC HQ has a dog lounge. Bring your dog to work!
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Cedar hosts lunch & learns monthly. This allows employees to present in-depth on projects they're working on or for the occasional guest invitee to teach the team about a topic of interest.
Promote from within
Mentorship program
Our mentorship program pairs folks based on shared interests and goals, from the same team or cross-functionally, and emphasizes building mutually beneficial relationships for professional equity.
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

We take great pride in making our employees' wellness a top priority, and we create opportunities to talk openly about mental health and wellbeing.

We have a directory with resources for mental and physical wellbeing, emphasizing benefits offered through our health insurance. The directory covers topics such as managing grief, therapist information, nutrition & water intake, and resources on talking to children about current events. We want to take a holistic approach and include resources that appeal to everyone, so we also included information on remote alternative wellness offerings, including reiki, sound healing, meditation and yoga. We even have an onsite meditation room in our NYC HQ!

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