Implementation Manager (Remote) at Experity

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Experity is a cloud-based electronic medical records (EMR), practice management, and medical billing software solution built for on-demand care providers of all sizes and specialties including occupational medicine, pediatrics, and primary care.

We are the country's largest electronic health records company for the urgent care market and provide an integrated operating system. Nearly 50% of the U.S. urgent care market runs on Experity solutions. With Experity, providers can best meet the demands of the evolving on-demand space and deliver high-quality, high-velocity care by streamlining operations, improving patient experiences and optimizing revenue.

Experity's technology serves 5,700-plus clinics today across the US!

Benefits - We love all our X-tras! What's in it for you?

  • Flexibility - Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling.
  • Career Development - Our Training Manager has created a learning program foundation for the company that will allow Team Members to explore their potential and achieve their career goals.
  • Investing in You - We invest in our team members so they can reach their financial independence - Smart Dollar is a Step-By-Step Plan that helps our team members Eliminate Debt, Save For Emergencies, and Retire With Confidence
  • Team Building - We bring our Team Members together when we can to strengthen the team, build relationships and have fun! We even have a family company picnic and a holiday party
  • Benefits - And of course all of our wonderful benefits:
    • Medical, dental and vision
    • 401K -Eligibility for starts the 1st of the month following completion of 90 days of employment including company match
    • Paid time off and so much more!


Hybrid/remote workforce:

This position is eligible to work remotely or a hybrid of remote and in the office. If you live a commutable distance to one of our office we would love to see you!

Position details:

The Implementation Manager is responsible for effectively working with key stakeholders within the company and customers while adapting quickly to change business priorities. The Implementation Manager is responsible for managing, tracking and supporting a variety of projects simultaneously throughout all project phases of implementation. The Implementation Manager is the key stakeholder responsible for navigating our client's through a successful implementation process.

Responsibilities:

  • Manage, track, support and report on a variety of projects and project resources as assigned
  • Manage multiple projects simultaneously that focus on core, mid-market and potential enterprise client implementations
  • Develop and maintain up-to-date project plans and manage project's day-to-day tasks
  • Deliver accurate and timely project status updates throughout all project phases
  • Identify risk and actively pursue effective risk management strategies for our clients
  • Actively manage project resources in terms of project deliverables and timeframes
  • Management of internal staff expectations as well as client project expectations, working with vendors and assuring milestone dates are being met
  • Ensuring a high level of communication between internal staff, 3rd party vendors and client on project status as well as escalation management
  • Attend, lead and facilitate project meetings with internal team and client
  • Exhibit a thorough understanding of the customer's strategic direction, needs and organizational structure and communicating that effectively to all internal parties.
  • Foster effective and positive business relationships with all parties throughout project phases
  • Document workflows and processes and update project status within Salesforce
  • Other duties as assigned


Travel:

  • Ability to travel 10%


Education and Experience:

  • Associates degree or equivalent combination of education and experience
  • Minimum of two years of related experience involving project management, EMR implementation, clinic management or related fields
  • Basic understanding of software architecture and hardware requirements
  • Exceptional written and verbal communication skills
  • Escalation Management experience
  • High level of initiative and ability to work with minimal supervision
  • Proven presentation skills
  • Comfortable interacting with all levels of management
  • Proficient in Windows based applications, including Word, Excel, PowerPoint, Microsoft Office, SharePoint, OneNote, Project Management tools and Salesforce


Preferred:

  • Bachelor's degree
  • PMP Certification and Project Management experience
  • Knowledge of Revenue Cycle Management processes
  • Experience working in Healthcare or Software Development


Every team member exhibits our core values:

  • Team First
  • Lift Others Up
  • Share Openly
  • Set and Crush Goals
  • Delight the Client
More Information on Experity
Experity operates in the Healthtech industry. The company is located in Machesney Park, IL. Experity was founded in 2019. It has 501 total employees. To see all 4 open jobs at Experity, click here.
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