Implementation Consultant II - ePay (Remote)

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The Implementation Consultant II will be responsible for managing assigned implementation projects for GHX's ePay business unit. Will work to ensure a high quality of service is delivered to GHX customers through all assigned projects.
Will be responsible for overseeing the day-to-day implementation and operations aspects of the client relationship, achievement of service levels, as well as execution on key projects with specific focus on client utilization and satisfaction. Will develop project objectives and plans, as well as work with the Client and Sales organization to manage priorities and expectations.
Will work cross-functionally in a matrix role, and focus on achieving required service levels, meeting project timelines and addressing services and client issues as required.
Principal duties and responsibilities:
  • Provides exceptional service to assigned accounts.
  • Leads implementation projects in accordance with the scope of work sold to the customer.
  • Develops, tracks, and reports against customer specific project plans.
  • Interact with bank channel partners relating to targeted providers and implementation activities
  • Provides train-the-trainer customer education, as needed.
  • Assists customers with the deployment of GHX functionality.
  • Ensures customers receive value and achieves high degrees of utilization from GHX products and services.
  • Maintains and communicates project status, to include identifying risks and mitigation strategies.
  • Coordinates with other GHX departments and Solution Delivery staff members to ensure customer objectives are met.
  • Works towards operational excellence and continual quality improvement to drive an optimal GHX customer experience, as well as internal efficiency.
  • Participates with the development and maintenance of best practice implementation methodologies.

Required Skills:
  • Customer-focused professional with a passion for excellence and extensive experience with healthcare IT implementation projects.
  • Exceptional client management, project management and interaction skills.
  • Self-motivation and a strong work ethic are essential to success.
  • Must possess outstanding communication, analytical, planning, coordination and negotiation skills, as well as a track record of developing and maintaining strong business relationships

Required Qualifications:
  • Bachelor's degree in a related field, or combination of education and equivalent work experience.
  • Minimum 2 years' experience in a financial environment (healthcare preferred).
  • Proven history of success in an implementation or project management role, preferably in a healthcare IT environment.
  • Ability to configure applications, with knowledge of front-end business process applications.
  • Experience or competency to perform application training sessions to customer project teams, lead process and application training sessions.
  • Ability to manage data in Excel/import export.
  • Excellent interpersonal, oral/written communication, organizational, analytical and problem-solving skills.
  • Dedication to customer service, with strong client management skills.
  • Proficiency in Microsoft Office applications (Word, PowerPoint, MS Project, and Excel)
  • Ability to work without direct supervision.
  • Ability to travel up to 25% travel.

Estimated salary range: $ 60,300 - $70,000
The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
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GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.
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Candidate Location Eligibility:
Chicago, IL
Colorado, CO

Technology we use

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An Insider's view of GHX

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!

Octavian

Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.

Brittany

Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

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