Implementation Consultant, Enterprise at Paylocity
Don't just land a job. Launch your future.
Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management.
But what makes us different is that our technology is backed by a culture that cares. We care about our team members, clients, and partners - because people matter most. And people have always been at the heart of our business.
Since our founding in 1997, this is the thing that's stayed the same, from our employees to the millions of users nationwide that access our platform. We pride ourselves on partnering with our clients to build the workplace they and their employees crave.
Let's go forward together.
Our Payroll Consultants are responsible for understanding complex client needs and configuring our applications to meet those needs. Duties begin with an in depth consultative needs analysis which is used to define system setup and configuration which will optimize client time, efficiencies, processes and reporting. The Payroll Consultant III will ensure accurate conversion of payroll and human resource data from clients' previous providers, by balancing converted data to reports and tax returns and work cohesively with clients utilizing system output reports to confirm and test setup. Once data is successfully converted, the Payroll Consultant III will provide first level support to our clients' until their transition to our Client Services team. Paylocity is committed to providing our clients with a high level of service; this position is responsible for maintaining this commitment within our Implementation area.
Reports To: Implementation Leadership Team, Enterprise
- 100% responsibility for a seamless onboarding experience for complex clients
- Provide industry leading customer service
- Use a project management and consultative approach to promote an integrated implementation across all products
- Conduct an introduction call to verify contracted products, understand client priorities and craft a suggested timeline for the implementation of all products
- Conduct an alignment call to answer product questions, collect payroll data for configuration, review data extracted information, confirm company related information and introduce subject matter experts who will assist with higher complexity products
- Coordinate internally between the client and multiple Paylocity subject matter experts
- Facilitate the entry of previous payroll provider data
- Follow balancing procedures to ensure all converted data is accurate
- Perform quality assurance checks to ensure all setup work has been completed accurately, review reports and support clients for initial processing of payroll
- Maintain expert level knowledge of Paylocity's products and partnerships to ensure clients realize maximum benefit of our system
- Analyze, interpret, research and resolve complex payroll, benefit and human resource policy issues to provide client satisfaction
- Identify and document potential improvements to Paylocity procedures such as training, documentation and system enhancements to increase client and employee retention and satisfaction
- Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs
- Mentor and coach peers
- Technical and procedural support resource for Implementation
- Some travel up to 20% required
- All other duties as assigned.
- Bachelor's degree or an equivalent combination of education and experience required
- Minimum 3+ years of experience in payroll service bureau, benefits center or as a payroll/HR/Benefits Administrator
- Expert knowledge of Microsoft Office Suite including advanced in Excel concepts such as Vlookup, ASAP utilities, formulas and calculations
- Knowledgeable of payroll related legislative requirements (taxes, withholding orders, etc.)
- Advanced project management skills
- Proven knowledge of custom services, GL services and vendor relations
- 1+ years of experience in Payroll Service Leadership
- In-depth understanding of the integration of Paylocity products and services
- CPP certification preferred
- Proactively generates new ideas, supports change and solves problems creatively
- Possesses strong leadership ability
Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best work. A strong commitment to diversity, equity, and inclusion is critical to creating such a culture.
We've made great strides to support diversity, equity, and inclusion. That being said, we realize there's still room for improvement. Our current focus is on the following initiatives:
- Education & Awareness
- Client Community
- Company Representation
- Advocacy & Support
- Fairness & Equality
- PCTY Gives
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.