MassMutual
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Field Readiness Consultant - REMOTE-US

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Field Readiness Consultant

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

The Opportunity

If you have the desire to design, develop and implement strategies for field partners across the country to ensure that we provide development, communication, education, and support when we rollout strategic initiatives impacting MassMutual's advisors and firms you would be a welcome addition to our team. As a Field Readiness Consultant in our organization, you would be responsible for working with others in the Home Office and the field to define and execute on strategies to drive development and support key firm roles (Practice Development Specialist, New Business Coordinator, and Sales Assistant).

The Team

MassMutual Financial Advisors, Field Support & Readiness Team consists of highly motivated, readiness consultants who are knowledgeable about the field staff roles, how our field partners manage their practices, and in the areas of change management and program management. As part of this team, you will have the unique opportunity to utilize your experience and skills while learning how to apply them to projects that impact our field partners, specifically PDS, NBC, and SA). In addition, your role will be highly visible, enabling you to work with firm management, firm staff, and various roles within the MassMutual Home Office.

The Impact

As a Field Readiness Consultant within the Advisor Services division, you would be responsible for the development and delivery of our firm support strategy, an integral component of our field readiness approach. This role serves as a liaison between firm support staff, readiness, and our internal business partners and provides an organized approach to consultation, education, and communication to firm staff on strategic and tactical initiative and rollouts.

You will be responsible for the following: 

  • Develop and implement the strategy to enable stronger readiness engagement for firm staff roles including how we communicate, train, and provide resources in support of both strategic and tactical initiatives.

  • Actively partner with readiness, training, and communications to support firm staff; contribute to the development, delivery, and implementation of detailed readiness plan/s to elevate field engagement for strategic and tactical initiatives.

  • Act as a liaison between the firm staff readiness and home office business partners to coordinate communication and execute on tasks and requirements as identified in readiness plans.

  • Work closely with firm staff roles (PDS, NBC, and Sales Assistant) to identify and pursue opportunities to improve the support model, propose means for improvement, and implement changes where necessary.

  • Collaborate with readiness leads, business sponsors and program/project managers to determine appropriate course of action and readiness activities to ensure the success of project deployments.

  • Be the end users' advocate by determining and driving decisions on readiness strategies and tactics.

  • Engage appropriate project and readiness resources (communication, training, marketing, etc.) and collaborate with the team through the coordination of all readiness activities, including change management.

  • Ensure a consistent deployment experience by utilizing proven best practice and standards.

  • Create detailed plans, drive execution, and provide status of planned activities.

  • Escalate issues/challenges appropriately, drive solutions.

  • Effectively communicate strategies, plans and status to all necessary and pertinent audiences.

  • Contribute to the continued improvement and definition of the team's readiness practice.

Minimum Qualifications

  • 7+ years of readiness project management experience, utilizing change management principles.

  • Strong working knowledge of field operations functions (protection and investment), processes, and systems.

  • Bachelor's degree or HS Diploma and equivalent experience.

  • Able to handle broad scope projects that are medium and/or large in size, complexity and with cross organizational boundaries.

  • Proficient in driving and determining project work, appropriate readiness activities, building a plan and making recommendations to business sponsors.

  • Strong organizational and relationship management skills

  • Ability to influence and negotiate

  • Excellent written and verbal communications skills

  • Proficient project management skills

  • Capable of applying knowledge to handle complex problems independently

  • Ability to anticipate change and direct or redirect efforts if needed

  • Proficient in MS office, especially in Excel, with an overall ability to utilize technology to improve process efficiency/productivity

  • Experience utilizing technology to improve process efficiency/productivity (i.e., Brainshark, Teams, Zoom)

  • Ability to travel as required

Preferred Qualifications

  • 5+ years with MassMutual

  • Experience working in the financial services/insurance industry

  • Experience working with financial advisors

  • Change management certification (i.e., ADKAR)

Location

  • Position can be based at our office in Springfield, Mass. or can also be Remote-US with occasional travel to our campus, as appropriate.

Salary Range

  • Salary range for this position is $90,000 - $120,000 USD Annual. **Salary commensurate with experience.

#LI-SH1

#LI-REMOTE-US

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity. https://www.massmutual.com/about-us/corporate-responsibility/foundation
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employees can either attend the in-person all-hands meeting, watch live via Zoom, or watch the recording. All employees are invited to submit questions.
Employee awards
Flexible work schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Remote work program
In addition to two remote days per week, MassMutual offers employees four full remote weeks of their choice per year.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental insurance
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision insurance
Health insurance
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Our general medical travel benefit covers abortion-related travel.
Financial & Retirement
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) matching
Performance bonus
Charitable contribution matching
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous parental leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Family medical leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Company sponsored family events
MassMutual offers many opportunities for family events, from group volunteer experiences and chances to attend Red Sox games to business resource group-sponsored outings like annual pride parades.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid volunteer time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid holidays
Paid sick days
Occasional illness: up to 5 days per calendar year.
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
320 hours of caregiver leave to take of loved ones when it matters most.
Office Perks
Commuter benefits
Free daily meals
Free snacks and drinks
Some meals provided
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
MassMutual's wellness wallet is a stipend available to all employees, and can be used for myriad wellness-related purchases, including home-office purchases.
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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