Job Description
Who Are We:
FIS connects consumers to their money through leading-edge payments solutions. We're the development engine of FIS: the largest,Fortune 500, Fintech company in the world. Our solution is branded by our customers- banks and retailers- so you might not have heard of us. But, if you've used a mobile banking app, interacted with an ATM, or used a debit card to complete a financial transaction, you're most likely using FIS software. Our product is one that touches the average consumer on a regular basis, and makes the financial world go 'round.
Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company, ranked 392 on the Fortune 500 list and is a member of Standard & Poor's 500® Index. Named a 2016 "World's Most Admired Company" by Fortune Magazine.
Job Description:
The Senior Program Manager will lead the business in collaborative engagements, understanding top down objectives and execute from the bottom up to provide the business with a beneficial result. Disseminate and evangelize executive vision and direction. Provide assurance that efforts align to top strategic initiatives and will produce best possible impact on business results. Drive executive vision through systematic execution of carefully constructed plans that include goals, objectives, risks, issues and mitigation strategies. Produce transparent reporting consumable by executive audiences and execute on expected deliverables of strategic initiatives.
Responsible for managing all aspects of assigned programs consisting of inter-dependent and related projects to successfully deliver on time, within budget and with approved requirements. Assignments typically involve extensive interactions with product development, sales, client relationship teams, and/or other functional teams. The individual will lead projects/programs from end-to-end; empowered to make project decisions, identifies, manages and coordinates dependencies, including cross-projects, identifies/manages majority of issues/risks; escalates risks, reports metrics for integrated project view, enforces use of standardized tools and FIS BPMO processes. This position requires strong communication skills, effective risk and issues management, self-confidence, uncompromising integrity, and the ability to build relationships at all levels. Some travel may be required.
General Duties & Responsibilities:

• The Senior Program Manager role reports to the VP of Program Management Office and is responsible:
• Manages a program of multiple inter-dependent projects following the Business Project Management Methodology Office (BPMO).
• Oversees all aspects of assigned programs throughout program lifecycles to ensure completion within the defined scope, quality, time, and cost constraints. Drives problem resolution and risk mitigation for escalated issues, problems and risks as needed.
• Ensures necessary allocation of resources throughout the program. This includes developing detailed project plans, establishing milestones and defining the resources required.
• Evaluates the scope and complexity of projects and programs, and identifies the necessary resources to ensure adherence to policies and procedures. Coordinates needs with Director of Implementation and Delivery
• Leads or oversees status meetings, tracks and maintains detailed issues and risks lists, and prepares appropriate project meeting minutes and status reports. Meets regularly with other related areas to ensure that integration issues are identified and resolved.
• Works cross-functionally to solve problems and implement changes. Analyzes decisions and actions for their support of the larger area's strategic direction. Works with senior management to resolve more complex problems.
• Working with Account Management, create an annual PS plan once budget numbers are provided and assist in forecasting of resources and timelines. Keep plan updated throughout the year.
• Demonstrates superior collaboration skills and techniques which appropriately define alternate solutions; resolve conflicts; and create lasting, productive partnerships with clients
• Assists PMO with Methodology deployment and Process reengineering and evaluation efforts
• Interfaces with all levels of business and technical management staff and project teams to facilitate problem resolution and the resolution of competing priorities.

Education Requirements:
Bachelor's degree in computer science or information systems or the equivalent combination of education.
Vaccination Requirements
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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