Engineering Program Manager at PayPal (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Who we are

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

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Job Description Summary:
Today, PayPal is available in 190 markets, 24 currencies, and is accepted by millions of online merchants around the world. With more than 100 million active registered accounts worldwide, PayPal has made it possible for individuals and businesses to pay and get paid online across different locations, currencies, and languages.
The technology Platform and Experiences (TPX) team is the technology engine that powers PayPal's business. We deliver a seamlessly scalable, extraordinarily efficient, highly reliable infrastructure and services platform in a hybrid cloud environment. Thousands of PayPal developers build and run hundreds of applications processing billions of calls daily with high availability and reliability on our platforms.

As we continue to grow in today's fast-paced environment, the TPX organization is currently looking for a collaborative and action-oriented player to join our Program and Portfolio Management team. This dynamic role will support a wide range of strategic infrastructure-related efforts that will transform how PayPal operates and executes in the future. Lessons learned are utilized to improve processes and influence the overall organization to deliver high-quality customer experiences. All of this is done while fostering a culture of fun and opportunity for the team dedicated to serving our customers.

The Program Manager will be responsible for scope, budget, planning, communication, risk management, and project management for one or more Data Platform services. This candidate will have experience and understanding of technology, project management, and change management

Programs span multiple teams, projects, geographic locations, time zones, deliverables, and involve complex technologies.

Job Description:

  • Drives the coordinated management of programs over a finite period of time in order to achieve specific business goals. Ensures the timely delivery of business value and the efficient use of organizational resources.
  • Partners with Business and Technology leadership to establish a solid understanding of the vision, purpose, and expected business benefits of a program. Ensures measurable KPIs are defined and aligned to company goals and objectives.
  • Manages the program-level decomposition of work across multiple delivery teams. Works across organizational boundaries to define program interdependencies and release plans.
  • Program Planning & Execution-
    • Manage scope, milestones, and budget across the program to ensure completion of program/project goals
    • Develop and provide direction and guidance to the team in developing appropriately structured and detailed program/project plans
    • Identify and track program/project interdependencies to ensure timely and successful delivery
    • Identify, track, prioritize and drive resolution of program-level issues, leveraging lessons learned from prior experience and work to address and mitigate systemic issues
    • Identify and track major milestones for the program, or key projects in the program(s)
    • Monitor and measure progress to ensure that the projects meet or exceed performance targets, ensuring that teams document the accurate status of the program, projects within the program(s), or external projects that have dependencies. Ensure successful completion of program exit criteria.
    • Communicate timely and accurate status to appropriate levels and stakeholders.

Required Experience, Skills, or Abilities:
  • Program Manager with 5+ years of IT experience, preferably with Data Platforms and services
  • Extensive knowledge of project and program management processes, tools, templates, and management techniques
  • Exceptional problem solving and negotiation skills, with the ability to work across organizational boundaries to drive closure of complex delivery challenges
  • Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across a wide-ranging audiences
  • Strong written and verbal communication skills, with professional confidence and credibility to effectively engage and interact with senior and executive management
  • Successful track record of managing complex programs that deliver technical solutions across multiple project teams and organizational units that meet agreed-upon business objectives and performance metrics
  • Strong technical acumen, able to ensure that technical solutions, strategies, practices, and governance deliver business and customer value
  • Deep knowledge of project management process, project management tools, and management techniques
  • High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels
  • Strong organizational and analytical skills with the ability to move quickly from insight to action
  • Collaborative, self-starter, and self-sufficient individual
  • Thrives in a dynamic, stimulating work environment
  • Ability to work in a dynamic fast-paced environment
  • Knowledge of Agile/Scrum development
  • Familiarity with tools like JIRA/ServiceNow, MS-Office, Smartsheets/Clarizen, Collaboration tools (Slack, Skype, etc.)


Travel Percent:

Primary Location:
Scottsdale, Arizona, United States of America

Additional Locations:

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]
More Information on PayPal
PayPal operates in the Payments industry. The company is located in San Jose, CA. PayPal was founded in 1998. It has 34450 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 75 open jobs at PayPal, click here.
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