SailPoint
Austin, TX

Engagement Manager

| Austin, TX
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The Engagement Manager is responsible for engagement scoping, interfacing with client project management, and overall service delivery for our customers. This position (part of our Professional Services team) is responsible for qualifying, scoping and closing service opportunities through managing the service delivery and services budget for engagements at customer sites. This position is a senior position requiring an advanced technical skill set and experience gained from numerous Identity Management product implementations.
Responsibilities:
  • Assist with the sales process for services portions of deals, including presentations, RFP responses, proposal negotiation, and statement of work generation
  • Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
  • Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures
  • Manage with a focus on profitability and productivity to ensure client satisfaction
  • Manage the business relationship between SailPoint and assigned client accounts
  • Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on clients' ongoing use and/or satisfaction with SailPoint's products and services
  • Provide strategic updates on clients' performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
  • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth

Requirements:
  • 5-7+ years of professional work experience as part of an enterprise software company or systems integrator. This should include 3+ years of Engagement Manager or Project Manager experience.
  • Excellent organizational skills
  • Excellent communication skills and extensive experience working with clients and partners
  • Experience with Project Management duties (project planning, resource management, scope, schedule and status, documentation)
  • Experience managing multiple projects
  • Previous experience working with a SaaS product is a plus
  • Familiarity with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
  • Familiarity with Databases (Oracle, Sybase, MSSQL, MySQL).
  • Familiarity with Directories (LDAP, AD).
  • Familiarity with enterprise HR systems (SAP, PeopleSoft)
  • Experience with programming languages such as Java, .NET or C++ is a plus
  • Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell)
  • Security software or internal IT audit experience a plus
  • Experience in a startup company is a plus
  • Ability to travel 30-50%

Education:
Bachelor's degree or equivalent work experience (Technical degree or Master's degree a plus)
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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