What makes ThoughtSpot a great place to work?

To make our dent in the universe, we seek employees with unique identities, backgrounds, and perspectives that want to build an inclusive, respectful company culture and truly challenge the status quo. We are very deliberate about building a culture focused on #selfless-excellence, continuous learning and improvement (#2%done) achieved through #diversity (#balanceforbetter) and #inclusion. 

What is the role? 

Engagement Manager- Romania 

Our Engagement Managers (EMs) drive successful implementation services and customer satisfaction within a portfolio of accounts. The EM is in charge of the successful launch of a ThoughtSpot solution by managing all aspects of project delivery, timely deliverables, project staffing in the context of specific engagements. The goal of the EM is to ensure that the value outlined in the purchase process is achieved, documented, and communicated throughout the engagement. EM's have the responsibility of understanding a client's desired goals and business objectives, and work with TS architects to craft a solution that meets the client's needs. The EM will work cross-functionally with our Architects, Customer Success Managers (CSM), Sales, Pre-Sales Engineers, Support, Delivery Partners, Product Management and Engineering to accomplish their responsibilities The EM is the customer advisor and project manager for ThoughtSpot implementations and use case deployments providing best practice and coordination of ThoughtSpot resources.

What you'll do: 

• Be the advisor and key point of contact throughout ThoughtSpot deployments to ensure the customer gets to business value as quick as possible
• Manage overall project lifecycle including project schedule deliverables, timelines, and resourcing for the assigned engagements / accounts
• Build relationships and champions at the customer, manage key stakeholders, and drive escalations
• Be the internal lynchpin of coordination between sales, engineering, product, leadership, and support to solve customer issues
• Help build best practices resources for delivery of Thoughtspot and share amongst TS team members and customers
• Onboard and train customers and end users on how to use ThoughtSpot
• Coach the customer on what works best to make ThoughtSpot sticky, drive adoption, and maximize ROI
• Look out for the best interests of the customer and advocate internally for their needs
• Assist with identifying and facilitating follow-on opportunities for growth within customer accounts

What you bring: 

• Experience of consulting/solution delivery, managing Data Analytics projects, playing the role of a project manager or engagement manager
• Experience in delivering business intelligence and analytics products, including the ability to understand of where ThoughtSpot plays in the market, it’s strengths and weaknesses, and how it can bring the most value to our customers
• Ability to quickly realize the client’s requirements, Data Strategy, Technical Architecture, and Security Environment, as well as the client’s key business imperatives
• Extensive customer-facing experience and stakeholder management skills

About ThoughtSpot: 

ThoughtSpot is on a mission to make the world more fact-driven.  ThoughtSpot is the Modern Analytics Cloud company, revolutionizing how the world uses data. Our platform makes it 1000x times easier for anyone to analyze data, find insights, and take actions through the power of search and AI.  With experienced leadership like CEO Sudheesh Nair, who took Nutanix public in the largest tech IPO of 2016, and backed by more than $550M in funding, we’re well on our way to transforming what’s possible in the world of data. Come join us! 

To all recruitment agencies: ThoughtSpot does not accept agency resumes. Please do not forward resumes to our jobs alias, ThoughtSpot employees, or any other organization location. ThoughtSpot nor its employees are not responsible for any fees related to unsolicited resumes.

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