Toast
We empower the restaurant community to delight guests, do what they love, and thrive.

Enablement Program Manager, Onboarding: Vendor Partners

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As the Program Manager - Vendor Partners you’ll provide continuous support and delivery of ongoing education and training of (1) the Toast product, (2) Toast process, and (3) industry knowledge for members of our vendor partner network. Partner with Vendors + Logistics leadership to support OKR attainment and ensure a consistent customer experience. The Enablement Program Manager role leverages the various teams in CS Enablement (Technical Enablement, Learning Development and Design, and Customer Education) to produce effective and impactful training and educational Vendor Partner content.

About this roll* (Responsibilities) 

  • Develop and own training strategy for members of our vendor partner network by partnering with stakeholders to analyze team needs and knowledge gaps, prioritize the development of content, and establish realistic timelines;
  • Follow a Learning Design framework by conducting needs assessments, defining learning objectives and outcomes, delivering content, and measuring impact; 
  • Measure outcomes via ongoing confidence assessments and business performance data including, but not limited to, customer activation, CES, and NPS.
  • Assist in the development of classroom-style training, online/on-demand tutorials and certifications, quick reference guides, and videos;
  • Deploy and maintain assessment systems for content knowledge and comprehension;
  • Partner with our newly founded certification team to develop the strategy around certifying third party contractors;
  • Utilizing core competencies, create relevant correlations between training and key performance indicators;

Do you have the right ingredients*? (Requirements)

  • Proven track record of mentorship and coaching
  • Experience successfully standing up new process from planning to execution
  • Ability to juggle competing priorities
  • Comfortable presenting & commanding an audience
  • Experience developing and designing enablement materials
  • Systems/Tools Proficiency
    • Google Suite
    • Salesforce experience & reporting 
  • Analytics and Reporting (Looker)
  • Learning Management Systems 

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required

#KD-1

#LI-REMOTE

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

At Toast, we're focused on empowering the entire person. We know that wellness looks a little different for everyone, which is why we offer an array of benefits outside of the traditional offerings, including mental health programs, financial wellness resources, care giver benefits, and so much more. By providing our employees with plentiful resources and benefits, we're setting them up to thrive.

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