Job Description:
About Pluralsight
Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology learning platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world.
Working at Pluralsight
At Pluralsight, we believe everyone should have the opportunity to create progress through technology. That everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do everyday, we empower the people who power our world.
And we don't let fear, egos or drama distract us from our mission. We're adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission, we are one.
The Opportunity
Build and drive success excellence across the revenue organization to meet our 2022 vision & goals to be a billion dollar company selling to the tech buyer. This opportunity is to lead and drive the success enablement discipline globally to impact the retention metrics through a strong understanding of the skills required for Success teams and build enablement programs to develop the competencies.
Who you are:

• You are the lead enabler for Customer Success Managers, Pro-Serv and Support roles globally
• You have an excellent understanding of Customer Lifecycle, beginning with customer onboarding and implementation, and continuing through the adoption and renewal staging
• You are well versed in building enablement programs to drive value based success for our customers
• You have experience and understanding of leading end-to-end renewal process including the required elements of success and sales motions
• You have a good understanding of negotiating Renewals and are able to build enablement programs for renewal negotiations, customer engagement, sales tooling and metrics
• You are driving the enablement programs impacting skill development in the areas of messaging, processes,, Pluralsight offerings and soft skills
• You are tracking and measuring the appropriate enablement KPIs aligned to the company KPIs showing impact of your enablement programs
• You are a great program designer as well as communicator to deliver enablement
• You have business and product acumen to build effective strategies for skills improvement
• You align yourself with the overall Success strategy and closely collaborate to impact their business
• You are able to work across regional Success leadership and prioritize enablement activities across the globe
• You deliver regular dashboards and metrics showing impact and progression of enablement programs

What you'll own:

• Implementation of Success roles skills development framework, programs and techniques globally
• Build content and playbooks for Success teams on all aspects of enablement and deliver the content through multiple channels
• Design Success enablement programs in collaboration with other enablement members in order to scale across geographies and segments
• Ability to drive enablement and facilitate coaching with confidence Success team practices such as demo practices, success planning, renewal processes and others
• Develops the required templates and processes to drive a consistent implementation of the Success enablement
• Establishes a Success field council to capture successful field disciplines and practices and is consistently capturing new business requirements
• Defines integration & process with current tools and dashboards of all success planning assets
• Closely works with segment/geo Success leaders to implement processes and drive governance
• Adapts, delivers and enforces customer centric selling approaches relevant to Success teams
• Understands the Pluralsight value props and drives approaches to apply in Customer Success process

Experience you'll need:

• Have been in Sales and/or success roles for more that 5 years
• Has a good understanding of sales processes and success motions and has implemented/executed them in previous roles
• Excellent acumen of successful customer adoption strategies and approaches to drive renewal
• Possesses leadership skills to drive outcomes for enablement by cross-functional collaboration
• Has a strong experience and/or understanding of developing enablement programs and assets
• Presentation & Communication skills
• Experience in technology sales and understands technology buyers priorities
• Good knowledge of software products and tools

EOE Statement
Be Yourself.Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.