Employee Experience Program Manager at McKesson (Dallas, TX)

| Dallas-Fort Worth, TX
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McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

We are hiring a Lead Program/Project Manager as part of McKesson's Employee Experience team. The Employee Experience team goal is to provide employees with easy access to the information and systems they need to manage their employment and careers.

Reporting to the Senior Director, Employee Experience, the Lead Program Manager, will be part of small, high impact team responsible for successfully leading employee experience improvement projects across functional areas (HR, IT, Facilities, and Payroll) and North America. Based on the HR strategy and prioritization, the position will focus primarily on creating and leading cross functional teams in the support of experience improvements aligned to employee journeys and moments that matter. Project focus will encompass program, process, and technology improvements to deliver consumer grade experiences for our employees.

The right candidate will be able to demonstrate an analytical and creative problem-solving skill set, program and project management skills, change management best practices, project prioritization, flexibility and adaptability, and excellent communication skills (both oral and written).

Position Description:

Program and Project Management:
  • Act as a Product Manager for multiple key employee journeys, focusing on end-to-end improvement across multiple functions both within and outside of HR
  • Serve as a subject matter expert in employee experience design, leveraging creative problem solving to deliver delightful experiences
  • Execute effective employee listening campaigns to ensure solutions are grounded by the voice of the employee
  • Lead project work streams across various stages of the project lifecycle
  • Effectively create and work in cross-functional, diverse team environments, including members of business/functional staff and external vendors
  • Design, improve and implement HR processes, information flow and communication to ensure clarity and an effective experience for employees and leaders along the employee life cycle
  • Stay abreast of market information regarding enabling technology, industry regulations, and operational best practices to benchmark and improve solutions and the employee experience.
  • Leverage project management tools to effectively monitor and communicate status/progress at each stage of the project life cycle
  • Develop and execute project tracking and communication cycles for the portfolio of Service Management projects from project inception through post implementation
  • Support business process owners post implementation with process iterations through the project stabilization period


Change Management:
  • Support change management efforts needed to ensure solutions are adopted and maintained
  • Communicate effectively to and influence stakeholders of all levels
  • Develop and maintain productive relationships through individual contacts and group meetings
  • Act as an ambassador and change agent with project stakeholders


Minimum Job Qualifications (Knowledge, Skills, & Abilities):
  • 10+ years' experience, in related industry, project management or process improvement


Education
  • Bachelor's required, preferably in a business or technical discipline
  • Master's degree in business or human resources preferred


Critical Skills
  • Experience in Project or Portfolio Management, Consulting, and/or proven track record in successfully leading large-scale business transformation or process improvement projects
  • Experience in HR, Employee Experience, or other large-scale related role focused on customer satisfaction
  • Ability to quickly learn business operations with the intent of identifying improvement opportunities and providing consultative services to business stakeholders, customers and suppliers
  • Demonstrated ability to develop excellent relationships and influence key stakeholders to support the delivery of critical initiatives
  • Requires minimal supervision and guidance to successfully accomplish objectives
  • Demonstrated ability to motivate, influence and gain commitment at all levels of the organization
  • Deep understanding of back office operations with a proven track record of problem solving, process improvement, and change management
  • Demonstrated ability to communicate at all levels and facilitate effectively to help achieve established objectives
  • Self-motivated, organized, and capable of handling multiple responsibilities and leading multiple projects to successful completion
  • Prior experience developing and delivering executive-level presentations
  • Data analysis skills, interpretation, analysis, and evaluation
  • PC Skills: Demonstrated expertise in Microsoft Excel and Powerpoint and basic proficiency in other Microsoft office products including Word, Project, and Visio

Additional Skills
  • Project Management Professional (PMP) certification preferred
  • Lean and/or Six Sigma training and certification highly desirable
  • Demonstrated ability to manage indirect teams, including members who may be senior in rank


Working Conditions:
  • Normal office environment that is well lit and well ventilated
  • Travel required: Approximately 10% or less

Physical Requirements
  • Typical office work


McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!
More Information on McKesson
McKesson operates in the Healthtech industry. The company is located in Irving, TX, Columbus, OH and Richmond, VA. McKesson was founded in 2022. It has 23630 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 13 open jobs at McKesson, click here.
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