Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

• Manage assigned Programs, Partners, Territories, and Distributors. Serve as a dedicated focal to drive partner participation in Sales Incentive programs
• Key resource for guidance and participation growth for assigned Business Partners
• Reviewing Partner Deal Registrations to determine eligibility status, following program regulations and rules
• Communicate with Partners and IBMers to answer program question via email and phone
• Resolve Business Partner questions/issues regarding Deal Registration and Payment Claims in a fair and equitable fashion
• Proactively educate Business Partners and IBM teams on Incentive Programs to promote understanding and drive Partner participation of programs
• Work with extended teams such as Operations and Payment teams to facilitate registrations and payment processing
• Review Claims and Sampled Opportunities sales documentation to ensure they meet program guidelines.
• Manage daily work queues to meet service standards
• Work with peers on delegated projects as assigned by management.
• Successfully manage partner / territory conflicts
• Timely and accurate assessments of business partner issues. Engages appropriate teams to resolve compliance, registrations, approvals and payment issues to Business Partners' satisfaction
• Own business partner relationships and be accountable to those partners

Required Technical and Professional Expertise

• Strong written and verbal communications skills; ability to concisely communicate program details and requirements to Business Partners
• Strong interpersonal skills
• Demonstrates ability to prioritize, multi-task, and provide timely and accurate deliverables
• Understanding of channel sales and role of business partners as a route to marke

Preferred Technical and Professional Expertise

• Possesses in depth knowledge of Channel Partner programs supported. Understands organizational and program resources, priorities and policies
• Uses tools and knowledge to gain efficiencies, works independently, displays confidence in decision making
• Must be strong at analyzing facts and quick decision making.