Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are

Job Description

Your Career

We are seeking a forward-thinking, enthusiastic, and experienced Ecosystem Operations Program Manager for the WW Ecosystem Operations team. This role will drive programs and processes that will deliver high-impact solutions for our organization of Ecosystem partners, distributors, and employees.

You will have the opportunity to drive significant value for our WW Ecosystem organization, thereby impacting the success of our company at large. You will be responsible for leading the research, creation, development, delivery, and evolution of Ecosystem programs, largely related to the NextWave partner program. This position relies on an understanding of program management, sales operations, various routes to market (resellers and distributors, system integrators, service providers, technology partnerships, etc.), as well as experience in providing innovative end to end sales enablement solutions.
Your Impact

• Provide support on New Product Introduction teams ensuring Channel requirements are heard, met and accounted for prior to launch, including but not limited to testing enhancements and ensuring communications are developed with appropriate teams.
• Assist with sales tools enhancements, solution design, development, testing and deployment validation. Work with IT teams to ensure design solutions meet business needs.
• Create processes and program structures with feedback from cross functional, theatre, and leadership teams.
• Identify and help solve existing process and tool issues. Participate in scoping, sizing, and implementation of approved solutions working with various teams within the organization (operations, IT, leadership, etc.).
• Assist with integration tasks related to corporate acquisitions; data cleansing / integration exercises, partner onboarding support, and working with the partner program team to develop necessary communications.
• Assist with new product integrations (working cross functionally, problem solving, ensuring channel sales leadership is aligned)
• Assist with tool maintenance and clean-up projects (SFDC hygiene, etc.).
• Provide broad based operational support to our NextWave partner program, Managed Service Provider program, and other Ecosystems related programs.
• Develop and apply data analysis to identify areas of improvement; create programs and processes that help close gaps.
• Build and provide process documentation and training for stakeholders (internal teams, sales resources, partners / distributors).
• Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
• Assist with project organization, roadmapping, and timeline management for the Ecosystem Operations team.
• Provide broad based operations support to our NextWave partner program
• Manage and execute ad-hoc projects.

Qualifications

Your Experience

• Bachelor’s Degree in Business, Statistics, Finance or related field
• 5+ years of related experience (sales operations preferred)
• Ability to coordinate programs cross-functionally to deliver on-time measurable results.
• Strategic thinking, business analysis, problem-solving, collaboration, presentation, and communications skills.
• Knowledge and experience with common business applications and tools, such as Salesforce.com, G-Suite, Smartsheets, Jira, etc. (Gsheet / MS Excel experience a must)
• Strong written and spoken communication skills in English required.
• Able to work independently in a fast-paced growth environment
• Experience building process documentation and training internal/external stakeholders as needed
• Willingness to work on a flexible schedule as needed to support theatre needs (AMER, EMEA, or JAPAC).

Personal Attributes/Interpersonal Skills: 

• Trusted Advisor: provides advice across multiple areas of expertise and builds broader capability.
• Challenges the existing method and constantly innovates.
• Able to easily work well with individuals at all levels.
• Builds organizational relationships and fosters open communication.
• Excels at cross-functional collaboration.
• Flexible and adaptable to changing demands based upon the needs of the business.
• Able to work independently, establish priorities, and demonstrate good judgment skills.
• Able to multi-task and perform well under pressure.
• Smart, analytical, creative, efficient, driven, and tenacious.
• Strong written and oral communication skills.

Additional Information

The Team

The Ecosystem organization at Palo Alto Networks is a strategic pillar for our continued growth within cybersecurity, and a critical component to accomplishing our mission. The WW Ecosystem Operations team provides support for channel sales teams and partners/distributors through program development, program/legal compliance, and systems and tools - all largely driven by data. Our ultimate goal is to provide an amazing partner experience with Palo Alto Networks by training and enabling our Ecosystem partners in the use and sales of our products.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.