Instacart
Instacart is a North American leader in online grocery delivery.
San Francisco, CA
Remote

Director, Technical Program Management at Instacart

| San Francisco, CA + 1 more | Remote
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We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Introducing Our Hybrid Working Model

As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work.  Learn more about our flexible approach to where we work.


OVERVIEW

ABOUT THE ROLE

We are looking for a Director of Technical Program Management who will be responsible for development and execution on our most critical products at Instacart. In this role, you will work closely with the VPs of Product and Engineering to define and implement product strategy, and grow a team of Technical Program Managers and Managers focused on delivering impactful, highly cross-functional initiatives. This posting covers different leadership roles across the Technical Program Management organization.

As a business-oriented leader with a strong technical and program management track record, you are able to drive roadmaps and high-level strategy, but are also comfortable in an entrepreneurial setting. You are influential, intellectually curious and an effective communicator, skilled at managing ambiguity and leading teams through complex initiatives.  In this position, you will support and recruit talented TPMs at all levels, drive accountability & progress across the cross-functional team, and use a strong understanding of the technical domain, product focus, organizational structure, and team culture to drive to excellence in delivery. This is a terrific opportunity for an individual who is passionate about people, Program Management and Engineering, and who understands that our success hinges on our ability to deliver impact as a team!

ABOUT THE TEAM

The Technical Program Management team leads Instacart’s most impactful cross-functional efforts that push our products, application, and platform forward. Our function brings technical expertise, product, and business acumen to successfully deliver highly complex initiatives. We manage critical programs and execute at scale - driving strategy, unraveling dependencies, and promoting strong collaboration and communication across the entire engineering org and company. 

ABOUT THE JOB

  • Lead from the front. Responsible for building a vision for, and scaling, a high performance TPM organization.  Actively mentor and develop individuals to succeed.
  • Oversee all aspects of planning and execution of technical programs for product and platform areas. Run well-defined programs by serving as the crucial interface between business, engineering, product, data science, and design.
  • Own cross-functional management by building strong relationships with partners, enabling effective strategic planning and timely execution. Succinctly articulate goals, plans, and escalations to stakeholders.
  • Define the product execution strategy. Provide clear specifications, measurable success criteria, and scope of intended software product development. Lead by example by taking a hands-on approach to program management throughout the full software development lifecycle.
  • Use your technical knowledge and product sense to drive well-formed, data-driven decisions, negotiate prioritization and weigh long and short term investments. Actively seek to drive down ambiguity, simplify complexity, and address risks.
  • You will develop a team culture of curiosity, impact, and ownership that reinforces the core values of Instacart!

ABOUT YOU

MINIMUM QUALIFICATIONS
  • B.S. degree in Computer Science / Engineering or relevant industry experience.
  • 10+ years of experience with technical program management as a TPM, engineering leader, product manager (technical domain) or related discipline.
  • 5+ years of people management experience, having led teams executing on technical and product programs from ideation to development and through GTM/launch.
  • A track record of finding and attracting world-class senior talent, and creating high-performing teams.
  • Demonstrated delivery of company-wide technical efforts and executive stakeholder management as a leader and as an individual contributor. Significant experience in creating functional specs, release plans and roadmaps.
  • Ability to balance business needs, a sense of urgency, and shipping high quality and pragmatic solutions. Clear sense of ownership and self-motivation.
  • Excellent relationship-building skills: proven ability to influence leaders, resolve conflict and build consensus while dealing with ambiguity. Extensive experience with cross functional teams and managing relationships with business and technical stakeholders.
  • Willing and able to travel internationally based on job requirements.
PREFERRED QUALIFICATIONS
  • Master’s degree or MBA preferred.
  • 12+ years of experience with technical program management as a TPM, engineering leader, product manager (technical domain) or related discipline.

#LI-Remote

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
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What are Instacart Perks + Benefits

Instacart Benefits Overview

Health & Wellbeing
At Instacart we offer generous employer contributions to healthcare for comprehensive medical, dental, vision and mental health. From flu-shot clinics to “take what you need” time off, we provide a holistic approach to supporting our employees' physical and emotional well being.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, flexible schedules, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture
Volunteer in local community
Our social impact program, Instacart Serves, aims to nourish our communities by helping to remove barriers to food access and enrich the lives of our communities through an annual volunteer week.
Partners with Nonprofits
Instacart is committed to supporting the communities we serve and we are proud to team up with our giving partner Feeding America to combat food insecurity.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
We require all Instacart employees to complete a mandatory unconscious bias training. Our employee resource groups have also partnered together to launch a diversity and training program.
Diversity Employee Resource Groups
At Instacart, we have five active Employee Resource Groups (ERGs): Nightshades (our Black ERG), Rainbow Carrots (our LGBTQ+ ERG), Saźon (our Latinx ERG), [email protected], and [email protected]
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 12 weeks of paid parental leave for employees who become parents (through birth, adoption, or foster care) to support them and their families as they take on their new role as a parent.
Flexible Work Schedule
As a company, we’ve adopted a set of guidelines for managers to help accommodate caregivers on their teams including offering flexible schedules and extra time blocks throughout the day.
Family Medical Leave
Adoption Assistance
We provide Family Planning benefits for all types of families, including but not limited to fertility planning, surrogacy support, adoption services, care navigation, and reproductive technology.
Company sponsored family events
We partner with our [email protected] community to host virtual events and programming for families such as cooking classes, arts and craft kits delivered, and magic shows over Zoom.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
We have a $600 stipend for outfitting your home office, as well as monthly phone & internet reimbursement.
Professional Development Benefits
Job Training & Conferences
We offer free Udemy subscriptions for every employee to allow them to develop new skills and foster existing ones by enrolling in a wide array of courses. We also have a dedicated L&D Team.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our programming and benefits are constantly evolving to meet the needs of our growing team. We introduce new benefits each year, and add new programs to celebrate cultural heritage, give back to the community, and celebrate our teams.

Our Instacart Serves social impact program is one of the most active across the company. We aim to nourish our communities by helping to remove barriers to food access and enriching the lives of our communities through an annual volunteer week of service, grocery donations, disaster relief, and giving campaigns.

The Instacart Serves program focuses support across 3 main areas:

- Food Insecurity: The majority of our philanthropic support is dedicated to helping to remove barriers to food access and hunger relief with our primary giving partner, Feeding America. We recognize that food insecurity disproportionately affects diverse communities and we also work to raise awareness for this growing inequity.

- Supporting Traditionally Marginalized Communities: We are committed to standing up for injustice and equity, supporting organizations that challenge economic justice, and uplifting traditionally marginalized communities.

- Disaster Relief: In the event of natural disasters which severely impact the communities we serve, we provide disaster relief through financial or grocery donations to centers and organizations supporting evacuees and first responders.

An Insider's view of Instacart

What’s the vibe like in the office?

Family—its what I think of when someone asks me about the Instacart Finance team. It is ACCR-UAL world out there but all of us have each other’s back!

Sachin

Payroll Manager

What does your typical day look like?

Our team is hyper-focused on delivering value to our enterprise customers. We are shaking up the grocery industry and every day brings a new challenge. There's never a dull moment on the technical delivery team!

Nicola

Technical Project Manager

How has your career grown since starting at the company?

Instacart has given me the opportunity to grow my career significantly over the last 5 years. I started as an In-store shopper, became a Shift Lead, was promoted to Site Manager. Eventually, I transitioned into a new role on my current team at HQ and am expanding my coding skills with Carrot University, our internal coding bootcamp.

Annabel

Shopper Community Lead, Field Operations

How do your team's ideas influence the company's direction?

"I love being a part of the Care team because we genuinely care about the customers that use our platform and our employees who work hard to ensure a great experience. I get to play an integral role in helping us turn our Care vision into reality."

Kiha

Human Resources Director, Care

What are some things you learned at the company?

As a large company that is growing quickly, there is still a huge appetite for trying new things; in fact, it's the expectation. There is no 'cookie-cutter' approach.

Tonci

Senior Technical Recruiter

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