Some people go to work.
At RingCentral, you’ll change the way the world works.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Information Technology (IT) Team to make sure we stay ahead of the competition.
Mature and continuously improve the Center of Excellence for Portfolio & Program Management
Build, mentor and manage a high performing team of global PMs
Design, measure, assess and report key performance metrics to inform data-driven decisions and continuous improvement
Develop, promote, and manage the processes and technologies associated with portfolio, program, project, and resource (project) management within the IT department, including continuous improvement
Help drive IT to work on the most important projects and programs for RingCentral, and guide through process those same value-driven efforts towards on-time delivery, within scope, and within budget
Responsible for status reporting and metrics around the IT portfolio to leadership teams
Responsible for assessing performance, defining improvements, deploying process changes, and sustaining the long-term health of portfolio, project, and resource management processes
Monitors value metrics to inform decisions that maximize returns across enterprise projects and programs, working towards optimization of value delivery for the portfolio
Ensures adoption and implementation of project and program management methodology and oversees project and program management coaching, including waterfall and Agile
Advise and assist leaders and teams on the best use of portfolio, program, project, and resource management disciplines and approaches
Share best practices and lessons learned across programs and projects. Advocate for best practices
Lead the development and continual refinement of portfolio, project, and resource (projects) management tools and services
Help to drive Agile practices and continuous improvement related to project management
Engage with Vendor Management and Strategic Workforce Planning to guide and assist in hiring/consultant decisions for the organization
Chair the weekly department-wide meeting to gather information for executive reporting
Manage the annual and quarterly portfolio planning
Deliver change management, clear communication, and transparency to all stakeholders on status of portfolios
Oversee projects and develop and maintain project management methodologies, standards and tools
Maintains a fully integrated, cross-functional program view while balancing technical and business needs
Partner with management on key business and operational activities
Drive transformation and reimagining how we add the most value to the business
A strong technical leader with a minimum of 10 years of experience in leading a team and/or IT domain experience
Demonstrated ability to provide strategic vision and execution against a strategic plan
Capable of leading technology change with excellent strategic and technical thought leadership, and a strong focus on delivering customer value
Passion, energy, personal accountability and a desire to lead others to excellence
Experience creating, measuring, and improving business processes
Expertise in agile methodologies and how to instill an agile mindset
Proven ability to build and lead teams at scale across multiple geographies
Excellent interpersonal skills, including strong decision-making, prioritization, and negotiation • Ability to prioritize work from multiple sources, including ad-hoc or quick tasks and large-scale project work
Strong analytical and problem-solving skills
Experience with PPM tools (Jira, Confluence, Clarizen/Planview, Wrike, Smartsheets, etc.)
Strong presentation, organization, and communication skills (written and verbal) with both technical and non-technical parties
Must exhibit strong security and confidentiality practices with systems that handle sensitive data
A BS or MS degree in Management Information Systems (MIS), Computer Science or equivalent work experience in Information Technology
PMP/ CSM / IT certifications a plus
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral’s IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job—planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.