Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Director, Healthcare(Provider) Industry Architect – AMS

Location: AMS

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help connect the modern enterprise to operate faster and be more scalable than ever before. 

This executive role is an exciting opportunity to join one of the fastest growing cloud software companies and Forbes Magazine’s #1 Most Innovative Company in a highly visible role with massive potential impact. 

To propel our next phase of growth, ServiceNow is investing in our Healthcare & Life Sciences Vertical Solutions organization. We’re building a team of entrepreneurial and collaborative individuals who are passionate about the opportunity to transform Healthcare & Life Sciences leveraging ServiceNow’s powerful digital workflow platform. 

Join a team that will fundamentally re-shape Healthcare & Life Sciences, partnering with leading Healthcare institutions and the most disruptive healthtech organizations in the world. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

The Position

We are looking for a Healthcare(Provider) Industry Architect Americas to join our Healthcare & Life Sciences Vertical Solutions organization. The ideal candidate is a Healthcare & Life Sciences industry expert with deep knowledge of Provider organizations and the solution stack across the application, workflow and data/integration layers.

S/he has a deep understanding of the core Provider business processes and surrounding technology ecosystem, including core systems of record, third party data providers and the regulatory landscape.

S/he has a technical vision for ServiceNow’s opportunity to transform the Healthcare Industry and the ability to collaborate with customers and partners on the architecture for the solutions aligned to this vision. And s/he has the ability to collaborate with pre-sales technical resources to gather solution requirements and enable them on solution roadmaps and architecture.

The Role 

The role will entail: 

1) Solution Architecture: Architecting Healthcare solutions built on the ServiceNow platform, both using current horizontal applications, platform services and driving requirements for Healthcare, primarily provider focused - specific product development. Consideration of future state and transitional architectures in Healthcare.

2) Asset Creation: create reference architecture and technical enablement guides for Healthcare solutions. Collaborate with Solution Consulting teams to develop demo prototypes for solutions.

3) Field and Partner Enablement: enable internal pre-sales technical resources and System Integrator and Independent Software Vendor partner ecosystem on Healthcare solutions and architecture. Build an Healthcare community of technical ambassadors enabled on the ServiceNow message and solution architecture.

4) Customer Engagement and Industry Advocate: Ability to collaborate with customers to create technology roadmaps around Healthcare solutions and to dive into key architecture components. Bring deep technical knowledge of Healthcare to advance strategic opportunities and identify emerging use cases. Develops industry relationships with governing bodies to advocate for standards and for the inclusion of Workflow systems as a fundamental part of Healthcare.

5) Market-Facing Engagement: Ability to present to large customer audiences and build credibility with CxOs.

Requirements

· 7-10+ years in technical roles in or selling into Healthcare organizations

· 3+ years of experience working with the ServiceNow Platform with ServiceNow customers. 
In-depth understanding of the ServiceNow architecture and platform, with ability to communicate it at various levels

· Understanding of top Healthcare regulations globally with ability to assess the impact on the architecture of a ServiceNow. HIPAA, HiTrust, GDPR, and equivalents around the world

· Experience working with sales, with proven ability to work seamlessly as an extended part of the account teams

· Ability to provide thought leadership and collaborate with internal ServiceNow product business units to ensure products meet industry requirements

· Ability to identify, lead and contribute to the creation of content, white papers, workshops, etc.

· Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP’s, and CXOs)

· Ability to travel up to 30% of the time

· Deep knowledge of enterprise integration, service-orientated architectures and micro-services

· Knowledge of security, data privacy, data governance within Healthcare including FHIR/HL7

Qualifications

Requirements

· 7-10+ years in technical roles in or selling into Healthcare organizations

· 3+ years of experience working with the ServiceNow Platform with ServiceNow customers. 
In-depth understanding of the ServiceNow architecture and platform, with ability to communicate it at various levels

· Understanding of top Healthcare regulations globally with ability to assess the impact on the architecture of a ServiceNow. HIPAA, HiTrust, GDPR, and equivalents around the world

· Experience working with sales, with proven ability to work seamlessly as an extended part of the account teams

· Ability to provide thought leadership and collaborate with internal ServiceNow product business units to ensure products meet industry requirements

· Ability to identify, lead and contribute to the creation of content, white papers, workshops, etc.

· Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP’s, and CXOs)

· Ability to travel up to 30% of the time

· Deep knowledge of enterprise integration, service-orientated architectures and micro-services

· Knowledge of security, data privacy, data governance within Healthcare including FHIR/HL7

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.