Director of Customer Success, Healthcare (Remote)

| Chicago, IL | Remote
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Director of Customer Success, Healthcare
XSELL Technologies, Inc.

 

XSELL Technologies is transforming the way businesses interact with their customers to build more meaningful relationships. We leverage augmented intelligence to deliver digital personalization at scale. Our unique business model brings together proprietary cloud-based natural language processing with deep human expertise to empower the best real-time responses to exponentially increase sales and conversion rates alongside an unmatched customer service experience. 

Why XSELL?

At XSELL, you will be poised to write the best chapter of your career. The time is now!

We have spent the last four years envisioning and creating a platform that today is transformative, but tomorrow will be mainstream. The next chapter of our company's growth is right around the corner. We are looking for wildly talented, capable people who can grow with us at a fast pace, take on more, lead through ambiguity and want to be a part of something important and meaningful. At XSELL we foster an entrepreneurial, results driven work environment where you will have the opportunity to be part of a collaborative, inclusive team.

Overview of the Role 

We are currently seeking a Director of Customer Success to support our Healthcare vertical.

Ways You’ll Contribute

  • Act as the face of XSELL Technologies for multiple fortune 100 clients
  • Establish and grow executive relationships within the customer workforce
  • Become an expert on the customer operations and manage indirect relationships with customer vendors
  • Work as an executive team member and provide leadership to a team of Customer Success Managers
  • Analyze data and metrics to identify potential trending issues 
  • Participate in recurring operations meetings with the Customer Success Team and customers to ensure positive relationships and outcomes are maintained
  • Advise internal departments of the customer's operational strategy
  • Work cross functionally within the company to support customer outcomes
  • Respond to customer requests for product enhancements
  • Be customer focused and an advocate for the users of our products
  • Other job-related duties as assigned

What You’ll Bring

In order to be successful, you will need the following:

  • Bachelor's Degree 
  • 5+ years overall Customer Success experience. Customer service, call center, Enterprise SaaS industries preferred
  • 3+ years of experience within Healthcare
  • Project Management, Sales, or Product experience a plus
  • Ability to analyze, interpret, and present data
  • Servant Leadership
  • Experience in designing and presenting Quarterly Business Results
  • Excellent written and verbal communication skills
  • Team oriented approach
  • Ability to self-start and solve problems
  • Must be eligible to work in the US without needing sponsorship

XSELL Technologies is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact us.

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An Insider's view of XSELL Technologies

What are some social events your company does?

The XSELLies is the must-attend event of the year! Think of a collab between high school yearbook superlatives, the Dundies, and inside jokes between coworkers - all on a red carpet event. With drinks in hand and music blaring, this is truly a time to celebrate our wins together as a company and appreciate all the people who got us to this spot!

Alina

Scrum Master

What projects are you most excited about?

One of our most exciting projects is getting to work through the teams' goals and initiatives for the upcoming year. Getting to collaborate with the best and brightest to come up with a vision for where we want to take the company is so energizing and motivating! It's very stimulating to think through how we can all best support each other.

Bianca

Corporate Development Manager

What are XSELL Technologies Perks + Benefits

Culture
Partners with Nonprofits
We are a proud partner with Delacreme Scholarship Program and St. Laurence High School
Friends outside of work
Eat lunch together
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Diversity Program
Promote from within
Paid industry certifications
Sales Assembly Certifications
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