Esper is an inventive startup, and the industry’s first DevOps SaaS platform designed to provide a simple, safe and secure way for engineering and DevOps teams to release applications and manage smart Android devices in production. We’re on a mission to let software teams ship without worrying about hardware. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Backed by Madrona Ventures, Esper.io has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.

Esper has a rapidly growing customer base, made up of customers deploying one device, to hundreds of thousands. The Director of Customer Education will create and execute a best-in-class customer education strategy. This person will own customer education, technical docs, adoption and ticket deflection, starting with our self-serve developer audience. We’re looking for someone who will partner and work cross functionally with multiple teams including pre-sales, customer success, product and customer marketing.

What You'll Be Doing

• Establish and oversee Esper’s customer education programs by developing high-quality learning experiences leading to positive learning outcomes, customer product adoption, and retention. These may include: Support documentation, In-product education, Interactive demo experiences, Online courses, Instructor-led training, Certification
• Partner with Engineering to build a Docs writing culture.
• Develop a customer-centric, data-driven model for scaling customer education.
• Establish and promote industry-leading best practices around customer education.
• Learn and become intimately familiar with the Esper platform in order to empathize with customers and explore what’s possible.
• Work closely with internal teams to align priorities, collaborate on learning initiatives, and communicate results.
• Partner with the product team with requirements development, user case validation, and research that defines the future product roadmap.

We’d love to hear from you if you have:

• 7+ years of work experience in the customer education space
• Proven ability to connect with and educate a developer audience
• Experience creating education programs with a focus in online and blended learning 
• Track record working with customer success and product teams, and partnering on customer retention and product adoption
• Track-record in developing innovative strategies that produce exceptional results
• Passion for web-based and mobile technology and knowledge of industry structure, trends and influential companies
• Experience managing and leading a high performance team
• Excellent written and verbal communication skills

Bonus Points If You Have

• Domain expertise in DevOps, Hardware, SaaS, or Android
• Proven experience working in an evolving, high growth environment
• Experience building developer communities

Benefits & Perks

• Medical, Dental, Vision 90% covered by the company
• Equity is given as part of offer letters
• 401K with a company match that vests immediately
• Monthly phone and Internet reimbursement
• Unlimited time off policy with a mandatory 2 weeks time off (minimum)
• Catered lunches
• Wide variety of snacks in the office 
• Each new employee gets access to LinkedIn Learning, which is paid for by Esper because we want employees to continue to grow personally and professionally 
• Ergonomics standup desks with 36” curved widescreen monitors for each employee
• Mac or PC, depending on your OS preference
• Team hikes and other events (e.g. mini-golf, etc.) on a monthly basis

This is a perfect opportunity for someone looking to join a fast-growing tech startup. This is an in-person role based out of our Bellevue office. Please include a cover letter letting us know why you are the best candidate for this exciting role!

Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference. 

As you help us build this special company, Esper will take care of you. We offer flexible vacation, regular hack-days, competitive pay and benefits, and room for advancement. We hire capable veterans so we avoid the drama and trust in each other’s work. Our worldwide footprint mixes different cultures for a unique experience. We also like to have fun because we play just as hard as we work.