Digital Banking Business Delivery Manager

| Collegeville
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Job Description
Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
ABOUT THE TEAM
FIS is looking for a Digital Banking Business Delivery Manager to join our Digital Banking team in Milwaukee, WI, Atlanta, GA or Jacksonville, FL. In this role, you will be responsible for the overall internal relationship management and service delivery for our clients, strategic to the Digital Banking Business.
In the future, this role will involve 20-25% travel.
WHAT YOU WILL BE DOING
This role manages relationships with internal FIS groups, as well as clients, to drive resolution for operational issues for our customers. This role has a major strategic impact on the long-term success of the Digital Business. In addition, you will:

  • Strategically focus on the delivery of the digital banking outsourced solutions.
  • Serve as the primary management contact and client liaison for Digital Banking solutions, whether it is an IT solution or a business process outsourced solution.
  • Maintain contact with client at an executive level, focusing on the strategic nature of the relationship. Represent the Digital Banking business to the client.
  • Responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of Digital Banking solutions.
  • Work within the Digital Banking business to deliver continuous and effective solutions and ensures project completion within budget and in accordance with contract requirements.
  • Work to maintain and grow client relationships while ensuring ongoing customer service.

WHAT YOU BRING
The ideal candidate will be a strong relationship builder and will use their knowledge of digital banking to advise our clients and internal teams. Typically this senior position requires at least 8-10 years of client management, related product management, implementations, service delivery or sales experience.

  • Proven knowledge to represent the enterprise's entire range of products to the client and of the industry
  • Proven track record in client relationship management, service delivery and/or the sales of technology products and services
  • Financial institution experience or comparable proven consulting-support background with strong financial industry and data processing knowledge
  • Broad understanding of the financial and strategic aspects of the digital business and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client's business
  • Excellent negotiation and presentation skills that ensure FIS and client success, a track record of product and revenue growth, and high levels of customer satisfaction
  • You are able to build relationships and facilitate meaningful conversation
  • You love analyzing trends and devising efficiencies to better the client experience
  • You are looking to join our team and build a long-term career with FIS

ADDED BONUS IF YOU HAVE

  • FinTech experience
  • Account Opening, Digital Onboarding or lending experience


WHAT WE OFFER YOU
At FIS, we value new ideas and we pride ourselves on providing a wide-range of opportunities for professional growth in a fast-paced environment. FIS offers an open-minded collaborative culture with enthusiastic technologists. A true partner. We are dedicated to our team members and our customers equally. We strive to create an environment to help you succeed.
Additional Perks and Benefits such as:

  • Company Paid Volunteer Day
  • A generous paid time off program in which the benefits increase along with your tenure
  • Health coverage offered for you and your family through Health/Vision/Dental/Insurance plans
  • 401K with company contribution and Employee Stock Purchase Program with company match
  • FIS Gives Back Program - charitable events and activities to help support our local community


Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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More Information on FIS
FIS operates in the eCommerce industry. The company is located in Jacksonville, FL, Denver, CO, Atlanta, GA and Milwaukee, WI. FIS was founded in 1968. It has 57000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Open door policy. To see all jobs at FIS, click here.
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