YOUR MISSION

As Design Program Manager, you'll grow our business by establishing processes that allow the team to thrive, deliver value and delight our customers. You'll report to the head of Design Operations.

Design Ops serves as Mission Control for the Product Design team, enabling designers to design and leaders to lead. Your role as Design Program Manager makes this a reality. In this role, you will:

• Drive the quarterly functional OKR process, track and report on progress, and track cross-functional initiatives and projects.
• Develop metrics to regularly assess the health and effectiveness / efficiency of the team and our tools and processes.
• Own and update process-related documentation and ensure team members and leaders can quickly and easily find what they need.
• Conduct an audit of current design team tools, and develop processes for tracking usage and automating access for new hires.
• Build relationships with PD team members and leaders, listening to and understanding the needs of a rapidly growing team that has to scale everything fast; build feedback mechanisms that enable Design Ops to be proactive in supporting the team, anticipating needs as well as addressing new ones quickly and effectively.
• Build partnerships with Product Ops, Engineering Ops, IT, People Ops, and other stakeholders and organizations.
• Collaborate closely with your manager and teammates to grow the Design Ops function; constantly look for ways to improve our processes (and product) and make others successful.

YOUR PROFILE

You will bring program management experience within a product design or UX team at a tech company:

• 3+ years of program management experience — preferably in design / UX
• Understanding of and passion for design thinking and design-related processes
• Experience working with cross-functional teams (e.g., UX research, content design, design strategy, etc.)
• Proven track record of success in developing new processes and metrics in a startup environment
• Understanding of tools used in product design and pillar team work (e.g., Figma, Jira, etc.)
• Outstanding oral and written English communication skills; understanding of digital body language and best practices
• Proven success working with globally distributed teams in a remote-first environment
• Passion for detail, documentation, process, and getting your ducks in a row — balanced by empathy, adaptability, and a sense of humor

#LI-Remote #LI-EL1