Locations: VA - McLean, United States of America, McLean, Virginia

Program Management Lead, Experience Design

We are currently seeking a Program Management Lead to join our team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers’ day-to-day financial activities.

As the Program Management Lead for Capital One’s Experience Design Operations organization, you will apply your expertise in program, project and change management skills to manage and deliver a portfolio of high-impact initiatives that advance the team agenda and create operational efficiency. You will be responsible for building and managing numerous program management operating rhythms to drive consistency, accountability and transparency around delivery. In this exciting role, you will work with leaders and designers across all lines of business to promote well-managed priorities, and will lead a team that sets the standard for project and change management excellence within the Experience Design organization. 

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

What You’ll Do: 

You’ll be asked to handle a variety of responsibilities, including: 

Collaboration & Connection

• Partnering with Experience Design Operations, Strategy and Engagement teams and Business leaders to identify and prioritize highest leverage initiatives

• Advocating for prioritization of project and change management rigor grounded in industry best practices

• Building and maintaining strong working relationships by collaborating with technology, product, and business teams to uncover customer and business needs

• Oversees program metrics and reporting, in alignment with overall operational routines and risk, cyber, product and tech requirements

• Driving momentum by keeping the overall work portfolio and team on track

• Working with partners and teams across various geographies in a hybrid environment - virtual and in-person (ultimately)

• Connecting with the design community by learning, sharing, and teaching, as well as participating in relevant communities of practice

Leading & Developing Teams

• Building and leading successful teams by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, alignment, analysis, process improvement, project and change management

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Discovery, Delivery and Support

• Partnering with the Experience Operations, Engagement and Strategy teams to evaluate project and change management capability breakdowns and devise improvement opportunities

• Designing an overarching project intake, prioritization and oversight strategy with streamlined digital and human centered processes

• Drive projects based on defined priorities, ensure scope of deliverables, timelines and budgets are met, identify risks and issues and mitigate and/or escalate as needed

• Display strong consulting and collaboration skills to work with partners to understand business problems and focus on bringing issues to resolution, escalating as necessary to meet timelines. Includes clarifying and defining business needs, requirements and use cases.

• Guiding changes to scope, design, and delivery schedules to meet business needs with available resources

• Defining a project and change management framework for portfolio, balancing Capital One and industry best practices with the way Design works

• Devising an project and change management education curriculum to advance the maturity of practice overall within Experience Design

• Maintaining and providing oversight to a well-managed program management tools and routines owned by the Operations team: 

  • Planning and managing budgets, forecasting, and scoping new engagements

  • Identifying and partnering with Operations Portfolio Management lead to manage risks and mitigation plans, as well as compliance and controls within the program management portfolio

  • Reporting on the portfolio of work to stakeholders. This may include reporting on workflow, scope, resourcing, forecasting, and value of delivery

  • Overseeing overall portfolio health and team satisfaction

Basic Qualifications

• At least 5 years of experience with program or project management

• At least 3 years of experience with communications and change management

• At least 4 years of people management experience

Preferred Qualifications

• Comfortable managing complex cross-channel experiences and stakeholders

• Comfortable working with Product, Tech, Cyber and Risk partners

• Experience managing multiple large teams and portfolios of work

• Experience with Jira, Confluence, Tableau or next generation project management tracking tools

• Familiarity working with design or creative teams

• Familiarity with agile principles and/or project management methodologies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).