Delivery Director at FIS

| Atlanta, GA
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Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Serve as technology delivery lead on large scale Modern Banking client implementation projects and programs. Works across the organization to ensure delivery and drives prioritization of enhancements and defect resolution through the SDLC. Functions as a liaison between engineering and implementations to ensure timely delivery of capabilities and a successful client implementation.
What you will be doing:
  • Demonstrated ability to build strong partnerships and relationships with Product, QA, Implementation, Engineering and Enterprise Architecture
  • Removes obstacles and coordinating resources to continually increase team throughput, predictability, and quality
  • Working with shared services teams to remove impediments and obstacles for improvement of product delivery and cycle time
  • Setting of product team success measures to deliver the right value to our clients
  • Contribution and maintenance of a product technology roadmap and backlog and the application of architectural standards in the team's deliverables
  • Develop and execute on-going improvements for processes related to the team (e.g. incident management escalations)
  • Deep understanding of the product team's systems, processes, priorities, and technologies while representing these aspects to all levels of IS leadership
  • Guide teams to do their work in a way that minimizes key-person dependencies and knowledge silos
  • Representation to ensure firm and division processes are followed and risk is reduced by the product team (e.g. compliance change management, information security, etc.)
  • Ability to hold teams accountable for setting and achieving Service Level Objectives
  • In the people leadership portion of this role, this leader will be responsible for:
  • Coaching and mentoring of each team member through observation and timely feedback
  • Identification of key team positions and develop ready-now successors
  • Develop and execute on-going improvements for processes related to the team (e.g. resource management and support processes).
  • Establish and maintain effective communications and relationships across teams, departments, vendors, and other divisions
  • Must be able to establish and maintain effective relationships with vendors while aligning to the firm's objectives
  • As a Delivery Manager you will manage one or more client projects, driving execution to deliver a specific product or application or enhancements
  • Be mindful of standards & best practices within the Development, Business Analyst and Quality Assurance Analyst practice(s) and ensure that they are being leveraged within the Project Technology team.
  • Oversee dependencies for complex projects spanning multiple business units.
  • Communicate consistently and effectively with internal business partners and project managers to understand appropriate project needs and requirements.
  • Identify risk areas and provide alternate strategies to address concerns.
  • You will be adept at delivering complex projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen.
  • Defines project needs and feeding these into the PMO/portfolio process will enable resource to be appropriately allocated.
  • Create executive status reporting and escalate impediments, manage risk, help assure value delivery, and help drive continuous improvement
  • Act as an advocate of technical direction & designated best practices at a project execution level
  • Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently - 35%
  • Work with the PMO and Business/Product team to ensure we stay aligned to the Project roadmap for any given product/application.
  • Work with the BAs and review that the project translate into epics, features, and user stories with acceptance criteria

What you bring:
Bachelor's degree in IT, Computer Science, Information systems is preferred.
  • Minimum of 10 years of experience directly related to Information Systems technology with at least 5 year in a leadership role (mentoring associates, lead analyst, project leaders, etc.).
  • Financial Services experience required.
  • Direct experience in deploying and managing capabilities in the banking product ecosystem.
  • Understanding of Product Teams and Agile methodology and practices.
  • Good communication and presentation skills to be able to interact with business stakeholders.

What we offer you
  • Attractive benefits including private medical cover, dental cover, 401K, and travel insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
.
Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Technology we use

  • Engineering
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An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Culture
Volunteer in local community
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
The FIS Foundation provides more than one million dollars in grants to over 125 organizations throughout the US in: Children’s Services, Community Development, Environment & Health/Human Services.
Friends outside of work
Eat lunch together
Intracompany committees
We have Inclusion Networks which connect colleagues around gender, race/ethnicity, disability, LGBTQ+ identity, early career professionals, veteran status, and working families, to name a few!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
A pillar of the FIS Inclusion & Diversity program, Inclusion Networks function to connect, educate and support the development of their members and promote the company’s overall goals and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Employees are eligible to contribute 1-40% of their annual salary on a pre-tax basis.
401(K) Matching
The company match is $.50 per $1.00 up to the first 6% of the employee contribution.
Employee Stock Purchase Plan
Employees can contribute 3-15% of their base salary & commissions to "purchase FIS stock." FIS matches 25% of contributions on a quarterly basis, one year after contributions are made.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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