Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Customer Service Talent Experience Onboarding Manager

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Our Opportunity:

Chewy is on a mission to be the most trusted and convenient online destination for pet parents (and partners), everywhere.  To fulfill that mission, Chewy is seeking a Talent Experience Onboarding Manager who will support Customer Service Talent Acquisition by leading the onboarding experience for new Chewtopians, ensuring an exceptional experience that stands up to Chewy’s award winning customer service brand.  In this role, you’ll be part of building something brand new that will directly impact the candidate and employee experience and play an integral part in retaining top Talent at Chewy. 

What You’ll Do:

  • Act as a Talent Concierge, serving as the main point of contact for new Chewtopians from the time of offer acceptance through the first month of employment.
  • Collaborate cross-functionally and assign tasks and timelines to partners in Human Resources, IT, Facilities, Learning and Development, and Engagement ensuring all necessary pre-boarding tasks are executed prior to start dates.
  • Successfully coordinate and confirm the setup of new hire profiles, system access, equipment orders and workspace assignments.
  • Partner with Hiring Managers to gather requirements relative to soon-to-be Chewtopian roles and assist with setting goals for at least one project to be accomplished during the onboarding phase.
  • Develop a personalized onboarding schedule for all new Chewtopians, including office tours, new hire orientation, required trainings, and meet and greets.
  • Facilitate a series of check in calls with soon-to-be Chewtopians to effectively communicate essential information relating to personalized pre-boarding and on-boarding plans.
  • Develop supplemental pre-boarding and onboarding content that leaves lasting impressions.
  • Book travel and accommodations required for Chewtopians’ first weeks on the job.
  • Partner with the relocation vendor to ensure the successful execution of relocating new Chewtopians.
  • Partner with Employee Engagement team to prepare and deliver meaningful, personalized and Chewy-ized swag to new Chewtopians.
  • Identify and train internal onboarding representatives within each department that can assist with welcoming and onboarding new Chewtopians to their teams.
  • Group new Chewtopians across different departments into “Pawds” and coordinate introductions and networking lunches or events.
  • Leverage survey tools to track new Chewtopian sentiment and develop action plans to continuously improve the onboarding experience.
  • Develop program standards and document Standard Operating Procedures.
  • Provide guidance and direction to Talent Onboarding Specialists to ensure the successful execution of onboarding across all of Chewy Customer Service.

What You’ll Need:

  • Associate or Bachelor’s degree highly preferred
  • Minimum of 3 years in a similar role, responsible for operational processes and high touch candidate and/or employee experience
  • Track record of collaboration, problem solving, and juggling of multiple priorities
  • Proven ability to multitask effectively and experience working in a fast-paced work environment
  • Strong computer skills in MS Office, use of third-party tools and comfort in learning new computer applications quickly
  • Excellent written and verbal communication skills
  • Passion for and experience in providing outstanding customer service to internal and external stakeholders
  • Ability to travel occasionally to other offices

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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