CUSTOMER REFERENCE PROGRAM MANAGER at Lenovo (Raleigh, NC)

| Raleigh-Durham, NC
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Why Work at Lenovo
Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that's brighter and more inclusive. And we go big. No, not big-huge.
We're a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere.
The one thing that's missing? Well... you...
Description and Requirements
As a Fortune Global 500 company with US$60+ billion in revenue, Lenovo's vision is to become the leader in Intelligent Transformation through PCs, tablets, AR/VR, smart devices, infrastructure, and solutions and services that create the best user experience.
We are looking for a talented customer reference program manager for our Intelligent Device Group (IDG), to be a part of Lenovo's evolution into a world-leading technology solutions company. Together with our Center of Excellence customer reference program leaders, the IDG Customer Reference Program Manager is responsible for driving a strategic, top-tier, world-class customer reference program for IDG. This role will work cross-functionally and closely with other GEOs, sales, customer success owners, product teams, strategy, and marketing teams.
RESPONSIBILITIES
  • Build and maintain IDG and Lenovo's customer relationships to help marketing and sales for proof points of success
  • Recruit and manage high-touch reference relationship for our customers
  • Define and implement a strategy and process for identifying and tracking reference opportunities, building customer profiles, and publishing customer success stories through Lenovo Success portal
  • Drive awareness and consideration for, as well as participation in, the IDG reference program with sales teams around the globe; advocate for the program across the company
  • Work closely with sales teams to create and maintain in-depth customer profiles and key contacts; advise them on how and when to use references
  • Manage reference requests, actively trace reference activity regularly, and track outcomes and deliverables
  • Maintain IDG customer reference web portal and update on a regular basis
  • Think out of box, develop new ways and involving processes to attract and promote customer success stories to build the reference program.

SKILLS & QUALIFICATIONS
  • Bachelor's degree or equivalent industry experience in Marketing or relevant field
  • 3-5 years of relevant experience for a hardware and/or technology company
  • Demonstrated understanding of the customer journey, sales process, and related technologies to manage customer relationships and engagement
  • Proficiency in global communication standards
  • Strong leadership, teamwork, and interpersonal skills and the ability to deal with both internal and external customers
  • Excellent organizational and project management skills
  • Ability to work with others in a highly collaborative work environment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo's US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo's accommodation process.
More Information on Lenovo
Lenovo operates in the Hardware industry. The company is located in Bellevue, WA, Santa Clara, CA, Davie, FL, Morrisville, NC, Whitsett, NC, Chicago, IL, Fort Wayne, IN and Carmel, IN. Lenovo was founded in 1984. It has 40921 total employees. To see all 151 open jobs at Lenovo, click here.
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