Job Title: Customer Experience Project Manager

Requisition ID: 182931BR

Location: Can work anywhere in the US; Carlsbad, CA preferred

About Thermo Fisher Scientific!

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

Division Specific Information

Thermo Fisher Scientific is on an exciting journey to transform the customer experience through innovations in automation, data science and predictive customer insights. Our Life Sciences businesses are at the forefront of this evolution, with a strategic focus on improving the order fulfillment customer experience.

How you will make an impact!

Are you looking for an opportunity to drive positive change for our customers through project management? The Customer Experience Project Manager will establish a Life Sciences order fulfillment project funnel, build a prioritization system, and manage multiple projects that will vary in impact and size. This role is a customer-focused leader with project management and problem-solving skills as well as a solid understanding of the processes, systems and data that impact the customer's order fulfillment process. In this role the successful candidate will:

What you will do:

• Support the Order Fulfillment CX strategy by leading small, medium, or large projects targeted at improving the customer experience
• As a Project Leader, be responsible for all aspects of project scope, cost, schedule, resource, & risks to ensure and drive successful delivery
• Build and manage a project funnel, including establishment of an organizational review committee and operational process
• Analyze opportunities and data in partnership with stakeholders to establish priorities
• Understand the current, end to end, global Life Sciences order fulfillment customer experience, business plans and future expectations
• Work regionally and cross functionally as needed to support project funnel
• Ensure that solutions implemented are scalable, flexible, and consistent in all regions whenever possible.
• Cultivate a culture of accountability and continuous improvement, consistently using established PPI approaches
• Present/communicates findings, results, and other details to all levels of the organization
• Other duties as assigned

How will you get here?

EDUCATION

Bachelor's degree in Business or related field or equivalent work experience.

REQUIRED QUALIFICATIONS

• 3+ years of experience in project management

Knowledge, Skills, Abilities

• Outstanding problem-solving skills, PPI Process Manager certification a plus
• Solid understanding of and interest in customer experience
• Strong data analysis abilities
• Outstanding written and oral communication skills, as well as conflict resolution
• Excellent organization capabilities
• Ability to prepare and present refined content to a diverse set of audiences
• Ability to travel occasionally both domestically and international

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status