Chief of Staff (Program Management Senior Manager) IFP- Work At Home Opportunity at Cigna (Remote)

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Job Summary:

As a member of the IFP leadership team, the role of Chief of Staff is to work closely with GM for IFP business to establish and lead the operating cadence and internal initiatives for the IFP Organization. This roles partners very closely with IFP leadership to ensure the operating cadence of the business is driving maximum value. This role will work on many of IFP critical business needs and will work across the organization to develop and assess creative solutions and recommendations.

Core Responsibilities:
  • Establish and lead the operating cadence for the IFP leadership team.
  • Lead and manage the leadership and staff meetings focused on clear outcomes.
  • Partner with IFP leadership to drive priorities across the organization.
  • Partnering with the EA, this role will ensure the IFP GM's time and focus is appropriately prioritized
  • Track progress and drive completion on action items.
  • Drive calendar of internal and external communications (in conjunction with Communications/HR).
  • Develop and cultivate cross-organizational relationships.
  • Manage and execute special projects, leading change through operational and process improvements.
  • Triage requests for the executive's time and work collaboratively with the leader's Executive Assistant to ensure alignment with the priorities of the organization.
  • Proactively follow up with the leader's team and/or key partners to ensure goals are being met. If goals are not being achieved, determine root cause and provide actionable recommendations for improvement.
  • Responsible for facilitating initiatives to continue to drive employee engagement
  • Manage annual governance activities, such as goal-setting, management calendar, Leadership Summits, etc.
  • Manage business inputs into monthly ELT and SLT presentations and other deliverables as needed.
  • Support continuous assessment and execution of the business' governance model, including identifying gaps, recommending actions & improvements, and implementing changes, to improve overall performance and effectiveness.
  • Lead ad-hoc projects as needed


Education & Experience:

Bachelor's degree in business, healthcare, or related field and a minimum of 7-9 years blended experience within operations management, program management, chief of staff, and/or process improvement.

Minimum Qualifications:
  • Exceptional leadership skills; both indirectly and directly.
  • Exceptional communication skills to represent complex topics with a variety of stakeholders, including senior leadership.
  • Strong self-initiative and persistence with a bias for action; able to deal with a high degree of ambiguity and drive clarity.
  • Extensive experience with stakeholder management, cross-functional partnerships, and executive leadership
  • History of consistently delivering business results
  • Trustworthy, credible, and non-political; high level of integrity and excellent sense of judgment to drive organization-wide alignment.
  • Demonstrated ability to step forward to address difficult issues.
  • Demonstrated ability to lead and influence without direct authority.
  • Proven ability to manage multiple priorities and the ability to deal with ambiguity.
  • Strong interpersonal skills with the ability to work independently, as well as collaboratively
  • Problem solving and root cause identification skills; Strong analytic and decision making abilities
  • Proven track record of delivering results of high quality and sustainability
  • Demonstrated ability to rally support around vision & strategy
  • Independent, intellectually curious, culturally aware, self-starter and importantly, a strong relationship builder.
  • Excellent interpersonal skills, judgment, communication and ability to drive results
  • Proven ability to supply thought leadership to business partners and creative solutions to problems
  • Structured and well organized
  • Strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality
  • Ability to lead and influence in a matrixed environment is critical
  • Change Management and Program Management experience is preferred.


For this position, we anticipate offering an annual salary of $115,200 - $192,000, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
More Information on Cigna
Cigna operates in the Healthtech industry. The company is located in Bloomfield, CT, Phoenix, AZ, Philadelphia, PA and Plano, TX. Cigna was founded in 2022. It has 74000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 211 open jobs at Cigna, click here.
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