Role Description

In addition to experiencing rapid sales growth, Channel is also undergoing significant growth in terms of products coming to market and initiatives re-shaping the landscape of both Channel and the larger Dropbox selling organization. These changes necessitate strong, central guidance from a central program management function.

The Program Manager for Channel Sales will be accountable for owning Channel’s largest and highest-impact projects and programs ranging from co-developing Go-to-Market strategy through to executing key tactical projects. Some of these initiatives will convert into on-going programs requiring guidance from the Program Manager as well- for instance, delivering an effective customer-feedback loop may require on-going ownership to maintain. Most of these projects will require incubation post-delivery, but will eventually fold into the organizations operations and sales apparatuses- for example, the launch of a new product.

We are a fast growing company and you will have the opportunity to roll-up your sleeves and help the company move from strategy to execution.

Responsibilities

Launches

You will work closely with Global Sales and Channel leadership and cross-functional teams to design, launch and where appropriate relaunch strategic programs or products, critical to the growth of the Channel business.

• Provide overall project management throughout Go-to-Market planning and execution through launch.
• Engage with cross-functional teams in all phases of launch, including Marketing, Operations, Product, Strategy, Reporting, Sales Enablement, Communications, and Sales Leadership.
• Engage with external stakeholders to clear the way for launches, including distribution partners, transacting partners, and end-customers where necessary.
• Provide oversight post-launch, track progress, reporting out on key success criteria, and engaging with Sales Leadership and cross-functional partners to provide hyper-care post-launch, and to address any issues once in-market.
• Evangelize and nurture new launches throughout Dropbox and our partner and customer communities to help them gain traction in-market.

Major Initiatives

• Play the role of ‘Directly Responsible Individual’ or driver for major Channel Sales initiatives and projects, accountable for end-to-end ownership of Channel’s largest and most strategic efforts.
• Provide project management, communication, and cross-functional coordination for these efforts, as described in Launches above.
• Develop the assets, processes, and organizational DNA to help develop Channel Sales into a world-class project and program management organization.

Requirements

• Bachelors degree or equivalent with experience in project or program management.
• Familiarity with Agile and Waterfall (and other hybrid) models of project management process.
• Excellent interpersonal, verbal and written communication skills a must have.
• Strong track record of working with cross-functional stakeholders to drive to a common objective.
• Excellent organizational skills.
• Proficiency in MS Excel, G-Sheets and experience in managing large data sets and reporting business insights at a regular cadence.
• Demonstrated experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, work independently in a fast pace environment, make decisions and problem solve.
• Strong social and self-awareness skills – Ability to complete tasks and assignments with a positive, professional and friendly approach.
• Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.